We're looking for a Senior Account Manager to join the Client Services team at Kaimera, part of the Havas Media network. This role will be based in the Havas Village in Melbourne (Richmond).
About The Role
The Senior Account Manager role is the first step to leadership within Kaimera. It is an important role and candidates usually have significant industry experience of 5 years or more and history managing a team typically consisting of 2-3 direct reports. With the role comes an expectation of complete financial accountability, and ability to manage middle-senior external relationships. We are looking for people with the maturity to manage clients at higher levels than typically themselves. Candidates will be able to create/clarify strategy within various ambiguous areas with no guidance. Lead or contribute to cross-division work and play an active role within company culture. You will also have the opportunity to work on pitches or new business work.
Core Responsibilities
* Lead and manage the strategy, planning, and implementation across your assigned portfolio of clients.
* Oversee the financial health of client accounts, including invoicing, reconciliation, and budget management.
* Act as the technical expert and coach for direct reports, ensuring excellence in media process from start to finish.
* Proactively anticipate client needs and lead initiatives that drive cross-pillar commercial solutioning and business growth.
What are we looking for?
* Commercial Acumen: Able to effectively manage invoicing and reconciliation of assigned client budgets. Can identify and lead initiatives that drive business growth and success. Begins to look to cross-pillar commercial solutioning and strategy.
* Client Service: Anticipates and proactively addresses potential issues that may arise in client relationships, demonstrating understanding of interpersonal dynamics. Acts strategically and builds and maintains stakeholder relationships that contribute to our success.
* Accountability: Assumes ownership of a number of clients. Accepts full accountability for the results of one's actions, decisions, and the impact on others. Takes a long-term versus task-based view. Proactively seeks opportunities to improve accountability within their teams.
* Trusted Relationships: Begins to develop their skills in people management and complex client management. Spends time, effort, and heart in cultivating their leadership skills.
* Technical Excellence: Shows mastery of the media process from start to finish. Is a technical expert in one or more areas. Is able to identify and plan learning, targeted to specific developmental needs of direct reports. Acts as a coach.
* Living Our Values: Acts as a beacon for model citizenship. Assumes accountability for oneself, and encourages others to act with integrity. Begins to effectively improve the alignment of their teams. Is unafraid to call out behaviour in conflict with a safe workplace.
Benefits
* Financial Rewards: Enjoy competitive remuneration and a discretionary bonus after 12 months, ensuring you share in our collective success.
* Access to Leadership: Work in a collaborative, no-hierarchy structure with direct access to leadership and the opportunity to work alongside talented, passionate teams.
* Flexible Hybrid Work: Benefit from a balanced work schedule, typically spending 4 days a week in our vibrant Richmond office, combining the best of in-person collaboration and flexibility.
* Commitment to Growth: Sharpen your skills with training, professional development memberships, and clear career progression opportunities.
* Time Off to Celebrate: Get an extra day off with dedicated birthday leave.
* Inspirational Office: Enjoy a positive, agile, and inclusive environment right in our bright Richmond office.
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