Intake & Administration Officer - Care Finder Program
Footprints Community is a not-for-profit provider of community-based services, working in the community for over 30 years. We specialise in working with older people, those that experience disability, mental illness, as well as those who are at risk of homelessness.
About the Position
The Intake and Administration Officer is responsible for the coordination of referral intake, initial assessment of referral, and distribution of referral to the relevant region and Footprints Care Finder staff. The Intake Officer is also responsible for the associated administrative tasks involved with coordinating referrals and liaison with relevant staff regarding new referrals and client reviews, data input and supporting effective timely and effective delivery of Care Finder services at Footprints.
Responsibilities
- Manage the day-to-day activities associated with referral management systems, including the My Aged Care portal, Footprints client management system, general referral process such as email inbox, phone calls, and other Care Finder enquiries
- Respond to referrals, initiate contact with the client/person being referred and/or referrer to complete the first stage assessment process
- Provide an overview of Care Finder Program to relevant stakeholders as directed by the Coordinator
- Liaise with relevant staff regarding acceptance and allocation of referrals
- Registering clients, creating electronic files & uploading referral information to the client database
- Load relevant templates into the Client database
- Follow up with clients regarding service delivery at the direction of the Care Finder staff
- Complete client surveys
- Under the guidance of the coordinator, audit client files and client management system records
- Collate reporting data, and complete required reporting on a monthly basis utilising internal and external reporting systems
- Participate in all quality activities as directed by the Coordinator
- Assist the Coordinators in efficient operations of the Care Finder intake and operating systems, tools, procedures, and processes involved in the delivery of services
- Attend all required mandatory training and team meetings
- Filing as needed
- Archiving of client files
- Perform general administrative duties such as filing, photocopying, preparing routine correspondence and mail outs, completing car maintenance forms
- Prepare client documentation and Intake Packs
- Respond to enquiries regarding new referrals
- Backup/support for answering incoming telephone calls and provide reception cover
About You
- Minimum Certificate 3 in a relevant community services industry and/or demonstrated experience
- Well-developed interpersonal, verbal, and written communication skills, and the demonstrated ability to work autonomously and effectively in a team environment
- Computer literacy and experience with efficient use of computer applications and telephone systems and to effectively manage a client data base
- Ability to work remotely from a team when required, and ability to utilise virtual meeting platforms e.g., Microsoft Teams, Zoom
- Knowledge of the range of services available within the community to older persons, persons with disability or mental health issues and people experiencing homelessness or at-risk of and people with disability and their carers/families
- Demonstrated knowledge and/or experience in working with a diverse client group including people who are ageing, people with mental illness, dementia and younger people with a disability and their carers/families
- Demonstrated experience in customer service and the ability to manage distressed customers while working in a busy team environment
- Demonstrated understanding of and commitment to continuous quality improvement
- National NDIS Worker Screening Check or current Yellow Card
Benefits
- Attractive remuneration with generous salary sacrifice benefits
- Opportunities for ongoing professional development and training
- A committed and friendly teamwork environment
Shortlisting and interviews will commence as soon as applications are received.
Applications Close: 10/10/2025
Please note that only short-listed candidates will be contacted. If you have not heard from us by two weeks from the closing date, please assume that your application has been unsuccessful. We thank you for your time and interest in working with Footprints.
The full position description is available on our website. Footprints encourages applications from all people and is committed to equal opportunities regardless of sex, race, culture, sexual orientation, disability or gender identity. We strongly encourage Aboriginal and Torres Strait Islander applicants for this position.
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📌 Intake & Administration Officer - Care Finder Program
🏢 Footprints Community
📍 Australia