Role Description:
Our business partners with schools to deliver high-quality ICT services that support digital learning. We are seeking an experienced School Technical Officer to join our team. In this role, you will provide on-site and remote ICT support across school environments, ensuring the smooth operation of devices, equipment, and systems.
Key Responsibilities:
Device & Equipment Management
* Install, configure, and maintain desktops, laptops, tablets, printers, photocopiers, audiovisual equipment, interactive panels, CCTV systems, and mobile Point of Sale (mPOS) devices.
* Conduct operating system installations and coordinate repairs, including managing warranty and non-warranty processes.
* Troubleshoot issues via face-to-face, phone, and email support.
* Log incidents through our internal request management system and liaise with vendor support teams.
* Administer ICT assets and licenses and manage the decommissioning of outdated equipment.
General IT Support:
* Respond promptly to IT Help Desk and school-based support requests.
* Provide clear communication and technical advice to teachers, staff, and internal teams.
* Deliver regular and ad hoc reporting on requests, including progress and status updates.
* Offer advice on efficiency and optimisation of ICT environments, aligned with business and departmental ICT policies.
Network and Server Monitoring:
* Monitor and troubleshoot network connectivity issues, escalating as needed to central or vendor support.
* Manage server backups and data patching activities where required.
* Perform basic server management and license administration for non-primary servers.
* Assist with diagnosing and escalating server performance issues.
Candidate Levels:
We welcome applicants with varying levels of experience:
* Level 1 (Entry): Less than 5 years' experience, currently studying toward relevant qualifications.
* Level 2 (Intermediate/Advanced): 2–10 years' experience, holding relevant ICT qualifications or certifications.
* Level 3 (Senior/Supervisor): 10+ years' experience with advanced ICT qualifications and leadership capacity.
Qualifications and Skills:
* Qualifications & Skills
* Proven experience in ICT support and device management.
* Strong knowledge of operating systems, networking, and server management.
* Excellent communication and interpersonal skills with a strong customer service focus.
* Ability to prioritise and manage multiple tasks under pressure.
* Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly regarded.
* Familiarity with helpdesk/ticketing systems is an advantage.
What We Offer:
* The opportunity to work in varied school environments, directly supporting teachers and students.
* A supportive business team with opportunities for professional development.
* A role where your ICT expertise makes a meaningful difference in education.
How To Apply:
If you are ready to take on this exciting role and support schools, please submit your application and detailed resume to
Job Types: Full-time, Casual
Pay: $50,000.00 – $56,000.00 per year
Education:
* High School (Year 12) (Preferred)
Experience:
* IT support: 1 year (Preferred)
Language:
* English (Preferred)
Licence/Certification:
* Full Driver Licence (Preferred)
Work Authorisation:
* Australia (Required)
Willingness to travel:
* 75% (Preferred)
Work Location: In person