This is a Experience Designer role with Bupa Australia based in Melbourne, VIC, AU Bupa Australia Role Seniority - mid level More about the Experience Designer role at Bupa Australia Be at the heart of our brave new digital world! We thrive on cross-functional team collaboration, we embrace experimenting, and we work with progressive methods and tools. This includes leveraging agile ways of working and keeping human-centered design thinking the focus of everything we do. This means you’ll be at the heart of finding better ways to help people live longer, healthier, happier lives and making a better world. Working in such a customer-focused and rewarding area brings a huge variety of opportunities for professional and personal growth. Just imagine the impact you could make! What’s your role? Reporting to the Lead Experience Designer, the Experience Designer is responsible for designing compelling digital experiences and interactions for our customers, aligning design consistency and quality across Bupa Health Insurance's digital channel, and driving a culture of continuous improvement in the UX team. *Please note this is a 12 month parental leave cover. What will my day involve? As an Experience Designer, you’ll apply customer insights to create practical, accessible design solutions that perform in production. Working within a Health Insurance product squad, you’ll focus on delivering and optimising product and marketing pages that help customers confidently navigate Health Insurance information. You’ll work on Health Insurance products as part of a producer-enabled squad, designing customer experiences using our design system and pattern library. The role focuses on applying pre-built patterns at pace, while also evolving existing patterns and contributing new ones where gaps exist. You’ll collaborate closely with developers, including the producer-enabled library team, to review designs and ensure alignment between design intent and what is delivered to production. What will I bring? Experience as a User Experience Designer, with a portfolio demonstrating strong end-to-end UX and UI capability. Confident use of design systems, including applying, adapting, and contributing components and patterns when required. Experience conducting desktop research, user interviews, and quantitative surveys. Ability to work closely with developers through design reviews to ensure feasibility, accessibility, and production alignment. Strong stakeholder management and communication skills. Ability to manage multiple initiatives in parallel. A proactive, self-directed approach to work. Strong collaboration skills, including partnering with content designers. What’s in it for you We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves. At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA applicants. We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis. Should you wish to apply, please ensure the link to your portfolio is listed in your CV. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Bupa Australia team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Designing digital experiences Collaborating with cross-functional teams Applying customer insights Key Strengths ️ User Experience Design Design Systems Stakeholder Management Research Skills Proactive Approach Collaboration Skills A Final Note: This is a role with Bupa Australia not with Hatch.