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Business Analyst / Digital Project Manager - 8 month contract (option to extend + 2months)
Full Time - Remote or Port Macquarie Office Based
* Manage a complex digital migration
* Work with multiple partners and suppliers to deliver new tech platforms and services
* Work with digital SMEs across multiple disciplines
* Extension beyond 8 months possible
Why Trupanion Pet Insurance?
Trupanion Australia is rapidly expanding its reach in Australia and changing the Australian pet insurance industry with technology and approach, to provide an exceptional experience for pet owners and veterinarians. You will love advocating for a product and service you can be truly proud in, that uniquely solves problems for pet parents and veterinarians.
Trupanion is dedicated to transforming the way pet owners care for their furry companions. We understand that pets are family, and our mission is to provide the best possible healthcare coverage.
We are seeking a technically literate digital project manager to join our team and support our business as we undergo a total digital transformation across the business.
It’s A New Beginning
A unique role to help us transition across to new technology platforms to revolutionise our business
Trupanion Australia is moving over to a new technology platform, partnering with one of Australia's leading insurance companies.
Surrounding a core claims and policy platform that already exists, you will be working with the Operations Manager and expert partners to identify and plug in world class solutions for CRM, BI, Sales Planning, Call Centre software and integration, hardware & software sourcing and integration and infosec.
Your primary responsibility will be to work with other digital project managers from our US and Australian business partners to manage and coordinate the integration of business technology solutions into the established insurance platform to create one seamless ecosystem.
Key Responsibilities:
* Work with our USA office to coordinate the migration of all our data
* Work with our Australian partners to ensure that the new insurance platform meets the needs of the business and unique functionality is built into the platform.
* Collaborate with stakeholders to elicit, analyse, and document business requirements
* Develop detailed business and functional requirements, user stories, and process flows
* Analyse current state processes and propose improvements
* Work with developers, QA teams, and product owners to ensure requirements are understood and implemented correctly
* Support testing, validation, and change management activities
* Manage and co-ordinate multiple technology vendors to integrate recommended solutions for
* CRM: Possible solutions may include HubSpot or Microsoft Dynamics
* BI: Possible solutions may include Power BI, Tableau
* Banking technology: liaising with our Australian bank to ensure smooth cross over of customer data
* Hardware & Software: working across stakeholders to identify the best solutions for our head office team and our field force and then implementing with expert partners
* Website: Manage website expert partner to design, develop and build our new website to house multiple portals for members and customers, quote and buy engines and integration into our other technology platforms
* Ongoing management and review of the expert partners to bring everything together and ensure the project remains on time and an on budget.
* Monthly reporting to management team plus weekly update review meetings
* Build and nurture relationships with key stakeholders across our American and Australian business partners and our expert partners to foster collaboration and trust.
Skill, Attributes and Experience:
* Experience managing similar digital transformation projects with data migration across platforms
* BA experience/ skillset to support with requirements gathering and documentation, helping define scope and working with our stakeholders and partners to refine the solution.
* Proven track record in managing multiple stakeholders and expert partners to bring a project together.
* An understanding of the tech to enable you to converse and communicate with our technology partners
* Some knowledge / experience working with platforms such as HubSpot, MS Dynamics, Azure and Power BI
* Expert in project management software such as Asana, Jira and Wrike
* Core skills:
* Project planning and scheduling (e.g., Gantt charts, roadmaps)
* Experience with requirements gathering, documentation, and stakeholder engagement
* Familiarity with Agile, Scrum, or Waterfall methodologies
* Proficiency with tools like JIRA, Confluence, Visio, Lucidchart, or similar
* Budget management and cost control
* Resource allocation
* Scope and change management
* Excellent verbal and written communication skills
* Strong attention to detail and organizational skills
* PMP, PRINCE2, or Scrum Master certification an advantage
* Ability to work remotely and stay motivated and engaged (on site in Port Macquarie preferred but remote Sydney possible)
* Proficient with Microsoft Office Suite, to include fluency with Excel, Word, Outlook, and PowerPoint, OneNote, OneDrive and Sharepoint
* Ability to build relationships and work collaboratively with diverse individuals.
What We Offer :
* Competitive salary package for contract period.
* A supportive and pet-friendly work environment
* The opportunity to lead and deliver a significant project
**Trupanion is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Project Management and Information Technology
* Industries
Insurance
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