• SES-1 for 18 months
• Project Delivery & Change Management
• Redesigned service & technology system
This Victorian Government entity is undergoing a significant transformation of their core business processes to improve efficiencies and client service. Specifically this program of work includes implementing a redesigned service model enabled by a new core technology system while also assisting with the changes in organisation structure to support these new processes. This program will fundamentally reshape how work is prioritised and delivered.
As Program Director for this program, you will lead the end-to-end implementation of the new service delivery model and case management system which brings together improvement in business processes and technology which will result in improved delivery times, increased capacity, and significantly improved client service.
Key Responsibilities
In this role you will:
• Strategic Leadership
Define and communicate a clear program vision aligned with organisational strategy; ensure
benefits realisation and value tracking throughout the lifecycle.
• Program Management
Lead, shape, and deliver a program of work to achieve their intended objectives, including
driving the initiation, planning and execution of all associated deliverables.
• People leadership
Lead and manage a multidisciplinary cohort of project team members (20 to 25),
supporting, understanding, and coaching them to build on capability and adopt enhanced
ways of engaging internally and externally.
• Change Management
Provide strong leadership during periods of change, inspiring and motivating teams to embrace
new ways of working.
Develop and execute organisational change strategies, including stakeholder engagement, training,
and adoption plans to embed new ways of working.
• Governance & Risk
Establish and maintain program governance frameworks, including risk & issue management, and
relevant reporting to executive leadership, Audit Committees and Boards. Chairing and
facilitating decision-making at all Program Steering Committees.
• Vendor & Commercial Oversight
Lead vendor engagement and contract negotiations; manage systems integration and hold partners
accountable for delivery, quality, and cost.
• Portfolio Alignment
Coordinate interdependencies across related programs and projects; ensure alignment with
enterprise transformation roadmap.
• Technical Delivery
Oversee data migration, integration, and system readiness activities; ensure robust testing and
cutover planning to minimise disruption.
• Stakeholder Engagement
Actively engaging with executive leadership and key stakeholders to ensure program alignment.
Working closely and collaborating with subject matter experts and business stakeholders at all
levels of the organisation.
Key Selection Criteria
This role will require an executive with experience in the implementation of a new service delivery model and new technology in a complex operational environment.
It is likely the successful candidate will have experience working in or working with a public sector organisation that is focused on service delivery to a wide range of clients.
We are seeking candidates with:
• Relevant project management or program management qualifications such as PRINCE2, or PMBOK, or Diploma in Project Management, or MSP (Managing Successful Programmes).
• Relevant Change Management qualifications will also be highly regarded such as Prosci or Change Management Practitioner.
• Proficiency in project scheduling tools such as Microsoft Project or similar.
• Experience leading business transformation/improvement programs or projects for large/complex organisations managing the end-to-end project lifecycle
including initiation, development of detailed project plans, implementation, controlling, reporting and formal project closeout including post implementation reviews.
• Demonstrated track record developing strong understanding of business and systems, with the capacity to foster innovative solutions and coordinate inputs from diverse subject matter experts and stakeholders.
• Demonstrated ability developing well considered solutions to emerging risks and issues.
• Proven ability to establish and maintain stakeholder expectations, satisfaction and constructively manage issues to ensure positive outcomes.
• Strategic thinker and ability to apply this to the management of this program.
• Effective influencing skills and an ability to understand and communicate the big picture perspective.
What's on Offer
• High-impact leadership role in a significant transformation.
• The opportunity to work collaboratively with the Chief Executive and the Executive leadership Team and other senior stakeholders.
• Remuneration is negotiable within the SES-1 range.
• Hybrid working is possible.
How to Apply
If you are an experienced program and portfolio management leader who thrives on complexity and wants to shape how a government service is delivered effectively we would like to hear from you.
Please apply with current resume in Microsoft Word format only (.doc or .docx) with a brief summary of your most relevant experience as a Program Director.
For a confidential discussion, or further information, please phone Penny Smythe on or Email:
Alternatively, to submit your application, in strict confidence, please use the Apply Now link.
Your application should include your CV and a Cover letter (no more than 2 pages) that briefly outlines your experience and skills outlined in the Key Selection Criteria.
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