Woods & Co
have partnered with one of Australia's leading payment technology companies, to find a driven and customer-focused
Customer Support Liaison Officer
to join their growing team in the South-Eastern suburbs
With ongoing business expansion, new product launches, and major client wins, it's an exciting time to join this thriving fintech company. If you're looking to build a long-term career in a supportive, team-oriented environment, this is the perfect opportunity.
What's in it for you?
$65,000 – $80,000 + Super (depending on experience)
Full-time position based in the South-Eastern suburbs
Free onsite parking & public transport access nearby
Regular social events, gourmet BBQs & team-building activities
Supportive leadership and internal career progression pathways
Ongoing training & external certification opportunities
Join a fun, collaborative team in a fast-growing Australian success story
What do you do?
Act as the first point of contact for customers, providing exceptional service and support
Coordinate ATM installations and removals, ensuring smooth end-to-end delivery
Handle inbound and outbound calls from customers and service providers
Liaise with technical teams and third-party vendors to resolve issues promptly
Log, track, and manage incidents and service requests accurately
Keep customers informed on case progress and follow up to ensure resolution
Dispatch technician jobs and confirm ETAs
Support the business by maintaining up-to-date procedures and documentation
Collaborate with your team to drive continuous improvement and share knowledge
What do you need?
Previous experience in customer service, coordination, or call centre support
Excellent communication and interpersonal skills
Strong organisational skills with attention to detail
Ability to multitask and prioritise in a fast-paced environment
Intermediate computer skills and technical aptitude (training provided)
A proactive, team-oriented mindset
If you're as passionate about this position as we are then please don't delay and
APPLY NOW
We are interviewing immediately. For a confidential discussion please contact
Eliza
on
OR
Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce which values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or a linguistically diverse background, all members and genders of the LGBTQI community and people with disability.
*You will only be contacted if shortlisted
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