About KBA Insurance Repairs
We are a trusted name within the insurance industry, committed to delivering safe, compliant, and efficient solutions across residential and commercial properties.
Our strong reputation is built on reliability, professionalism, and a deep understanding of regulatory requirements—making us a preferred partner for insurance providers, builders, and property owners alike.
We focus on safety and clear communication, working closely with all stakeholders to ensure every project is managed seamlessly from assessment through to clearance.
The Opportunity
We have an exciting role available in our head office in Cardiff, where you will join a dynamic team, overseeing the development, implementation, and maintenance of jobs.
This role will ensure compliance with all relevant regulatory standards, manage projects from initiation to completion, and act as the primary point of contact between internal teams, contractors, and regulatory bodies.
You will be supported by a positive, diverse team, amazing culture and be presented with further career opportunities within the business. We also offer an Employee Assistance Program for you and your family.
Responsibilities
* Maintain regular work hours from Monday to Friday, 8:30am-5 pm, with opportunities for additional hours during high-volume periods.
* Develop, implement, and maintain the company's portfolio, including policies, procedures, and training initiatives.
* Work closely with subcontractors, and internal teams to manage projects from planning through completion.
* Ensure all activities comply with OSHA, EPA, and other relevant regulatory standards.
* Coordinate and schedule projects while minimising disruptions and ensuring adherence to project timelines.
* Monitor projects to ensure safety protocols are strictly followed.
* Maintain accurate and up-to-date records of all activities, including testing results, removal permits, and disposal documentation.
* Ensure all required permits are obtained for work and that proper documentation is filed with relevant authorities.
* Respond to emergencies and allocate subcontractors within KPI timeframe.
* Allocate and supervise works via our operating system, providing regular updates on individual job status.
* Facilitate open communication with contractors and homeowners.
* Engage and manage customers and trade interactions.
* Utilise industry-specific programs along with our insurer platforms, backed by a highly experienced administrative and management team.
Required Skills and Experience
* Minimum 2 years experience within the industry preferred, however willing to train the right person that has a drive for excellent customer service.
* Knowledge of Prime Ecosystem is highly advantageous.
* Strong negotiation and conflict resolution skills.
* Results focused and self-driven nature.
* Excellent time management skills and ability to work under pressure.
* Strong organisation skills with the ability to manage workload effectively using provided tools and methods.
* The capacity to maintain high attention to detail and quality under pressure, meeting time-based KPIs.
* A positive and dynamic personality, with lateral thinking and reasoned decision-making abilities.
* Excellent verbal and written communication skills.
* Autonomous work ethic with the ability to accurately predict monthly financial outcomes.
* Proficiency in Microsoft Suite.
Please attach a cover letter and your resume outlining your experience and why you want to be our next superstar