SIRVA is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With SIRVA locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.
By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide. We're a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it
SIRVA is now seeking for a Pre-sales Consultant to support our international clientele based out of Australia.
This role requires flexibility to shift times and offers a hybrid working model with work from home available.
Why work for SIRVA?
Being an international brand with a cross regional structure your career opportunities could be endless You can make colleagues, connections, and friendships the world over with SIRVA.
SIRVA has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work from Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.
Position Summary:
Responsible for the customer satisfaction of inbound calls and the telephone communication of web-based quote request enquiries with the view to qualification of the call, the securing of a pre-move inspection, quotation and follow up to a point of closing the sale and handing over to Operations for execution.
Functions and Responsibilities:
* Prompt follow up of voice mailed messages and web based 'Request a Quote' via personalised phone call within 24 hrs.
* Qualify incoming telephone sales enquiries and immediately evaluate high value opportunities for hand over to Moving Sales Consultants via AMOS appointment booking screen.
* Full-service relationship management for all other valued opportunities from follow through to completion.
* Prepares and send quotes as requested.
* Collect and enter move inspections/quotes in AMOS.
* Make 2nd Swing Call back to clients/customers with booked uplifts without insurance to value add with insurance options.
Qualifications:
* Exceptional customer service focus and experience successfully servicing Cooperate and consumer clients.
* Excellent written and verbal communication skills
* Internal and external relationship building skills
* Competent user of AMOS / IT systems
Apply Now
If this sounds like your type of role, then please submit your application via the APPLY now option and complete all necessary information.