Overview
Senior Specialist Solutions Architect - Amazon Connect, AWS. AWS is a pioneer in cloud computing with a broad set of services used by developers and businesses worldwide. This role is part of the Worldwide Specialist Organization (WWSO) within AWS Sales, Marketing, and Global Services, focusing on driving revenue, adoption, and growth for complex customer initiatives.
This position is part of the Amazon Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their technology domains, providing business and technical expertise to help customers succeed. The WWSO APJ CXE Specialist Solution Architecture team develops Contact Centre architectures and solutions using Amazon Connect for customers in Asia, Pacific and Japan.
Location: Sydney Olympic Park, Current South Wales, Australia.
Responsibilities
- Represent the voice of the customer; bring customer feedback to product teams to influence feature development and future product roadmap.
- Provide advanced technical knowledge to domain-aligned GTM teams to unblock customers’ largest and most critical business challenges.
- Act as a thought leader, sharing best practices through forums such as AWS blogs, whitepapers, reference architectures, and public-speaking events (AWS Summit, re:Invent, etc.).
- Partner with Business Development teams to define the technical components of best-in-class GTM concepts, solutions, and initiatives.
- Develop and support an AWS internal community of technical subject matter experts worldwide; create field enablement materials to help staff integrate AWS solutions into customer architectures.
Key Attributes & A Day in the Life
A typical day may involve meetings with technical product managers or partners, building and testing demonstrations and proofs of concept, and creating technical content such as blogs and papers. You may also stay updated on technology changes affecting customers and hands-on with AWS daily.
Qualifications
Basic Qualifications
- 7+ years design/implementation/consulting experience of distributed applications
- 5+ years managing technical, customer-facing resources
- 5+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology
Preferred Qualifications
- Experience with scripting/coding (e.g., Python, Java, C#, .NET, Node.js) and hands-on implementation
- Proven technical consulting and/or architecture engagements with large-scale customers or enterprises
- Experience migrating or transforming legacy customer solutions to the cloud
- Familiarity with common enterprise services
- Strong presentation and written communication skills; ability to engage executives, IT management, and developers
- Working knowledge of software development tools and methodologies
- AWS Solution Architecture certification or relevant cloud expertise
- Computer Science or relevant degree and/or equivalent experience
Team & Culture
About the Team: The team focuses on Amazon Specialist and Partner Organization (ASP) goals, collaborating with partners to build innovative solutions for complex challenges. The WWSO APJ CXE Specialist Solution Architecture team develops Contact Centre architectures and solutions using Amazon Connect and produces content for customers, partners, and AWS Technical Field.
EEO & Inclusion
Acknowledgement Of Country: Amazon acknowledges the Traditional Custodians of country throughout Australia. We pay our respect to elders past and present and extend it to Aboriginal and Torres Strait Islander peoples today.
IDE Statement: Amazon is an equal opportunity employer and does not discriminate on protected status. If you need a workplace accommodation during the application or hiring process, visit amazon.jobs for more information. If the country you are applying in isn’t listed, please contact your Recruiting Partner.
Company
Amazon Web Services Australia Pty Ltd
Location
Sydney, New South Wales, Australia
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📌 Senior Specialist Solutions Architect - Amazon Connect, AWS
🏢 Amazon Web Services (AWS)
📍 City of Sydney