Practice Lead – UFS Medical | Lead with Purpose. Grow with Us.
Are you a natural leader who thrives in a fast-paced environment and genuinely cares about the people around you — both your team and your patients?
UFS Healthcare is looking for an experienced and motivated Practice Lead to join our medical team and help shape the day-to-day heart of one of our busy medical centres.
Who we are
We're not your typical healthcare organisation. Founded in 1880, UFS Healthcare has spent over 140 years reinvesting in the health and wellbeing of our community — not shareholders. As a profit-for-purpose mutual, everything we do is driven by one goal: empowering more people to live longer, healthier lives.
Across western Victoria, we operate 19 pharmacies, four medical centres, an urgent care clinic, eyecare and dental services. We're growing — and we want the right people growing with us.
About the role
This is a permanent, full-time, Monday–Friday leadership role based at one of our busy UFS Medical sites in Ballarat. Reporting to the Operations Manager Medical, you'll be the operational backbone of the practice — keeping things running smoothly, supporting your team, and ensuring every patient interaction reflects the high standard of care UFS is known for.
Day to day, you'll:
* Lead and support the medical administration team, driving a positive and collaborative culture
* Oversee daily reception operations, patient flow, appointments, and account management
* Ensure compliance with MBS, AGPAL accreditation standards, and practice policies
* Manage rosters, records, invoicing, and practice systems including Zedmed
* Work closely with GPs, nursing staff, and the Operations Manager to continuously improve how the practice runs
* Be a calm, solutions-focused presence when challenges arise — because in healthcare, they always do
What you'll bring
* Experience in a medical practice or healthcare administration setting (essential)
* Confidence leading a team and building capability in others
* Strong knowledge of MBS billing, practice management software, and compliance requirements
* Exceptional attention to detail and the ability to juggle competing priorities with a smile
* A genuine commitment to patient‐centred care and confidentiality
* A Cert III in Business Administration is desirable, but your experience matters most
What's in it for you
Work-life balance — Monday to Friday, with RDO accrual options
Staff discounts across pharmacy, medical and eyecare services
Real learning & development investment
A purpose-driven team that genuinely makes a difference in the community
Ready to lead something meaningful?
If you're looking for more than just a job — a role where your leadership actually shapes patient outcomes and team culture — we'd love to hear from you.
For a confidential conversation, contact our People & Culture team on (03) 5327 7777 or email:. Please head over to our website www.ufs.com.au for more information including the position description.
You must be eligible to live and work in Australia to apply. UFS Healthcare is a diverse and inclusive employer — we welcome applications from people of all backgrounds, cultures, identities and abilities. Please note we are not accepting any agency referrals at this time and will commence interviews as soon as we have a suitable pool of applicants.
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