Join to apply for the Concierge Officer - Workplace Experience role at Hatch.6 days ago Be among the first 25 applicants.This is a Concierge Officer - Workplace Experience role with JLL based in Melbourne, VIC, AU.About JLLJLL is a global leader in real estate services, committed to shaping the future of real estate for a better world. With over 200 years of experience, we seek innovative, smarter ways of working and are dedicated to diversity and inclusion.Role OverviewThe Concierge Officer - Workplace Experience enhances the workplace environment for employees, clients, and visitors. This client-facing role combines service passion, excellent interpersonal skills, and a hospitality focus to ensure seamless access, exceptional service, and a welcoming atmosphere. This is a fixed-term contract until June 2026.Key ResponsibilitiesWelcome and assist guests with arrivals, departures, and orientations.Issue access cards and ensure security compliance.Engage with visitors and employees professionally.Provide escort services for VIP visitors.Maintain a clean and organized lobby environment.Support workplace activations and community engagement.Coordinate meetings and events, and prepare for operational needs.Candidate ProfileWe seek a professional with 3-5 years of experience in customer service, security, hospitality, or workplace services. Key qualities include excellent communication, interpersonal skills, attention to detail, and a customer-centric attitude. First aid and CPR certification are a plus, as is experience in corporate environments or relevant tertiary qualifications.What We OfferAn inclusive, entrepreneurial culture where you can develop your strengths and build a fulfilling career. We celebrate diversity and support your growth within our global organization.Additional InformationThis role is with JLL, not Hatch. Please apply via the provided link, quoting job reference REQ426329. We encourage applications even if you don't meet 100% of the criteria.Key SkillsCustomer serviceCommunication and interpersonal skillsFirst aid and CPR certificationProficiency in Microsoft OfficeHospitality or facilities management qualifications (desirable)
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