Company Description
Established in 2016, Tech Source Managed Services is an outsourcing company that manages major IT projects for organizations and provides efficient solutions for operational matters and record maintenance. With a strong focus on delivering tailored services, the company supports leading organizations across various industries. Its dedication to professionalism and quality service has made Tech Source a trusted partner for businesses seeking reliable managed service solutions.
Role Description
This part-time on-site role, based in Mount Isa, QLD, is for a Customer Service Specialist. The role involves providing exceptional customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction. Additional tasks include maintaining clear and courteous communication with clients, upholding professional phone etiquette, and working towards improving the overall customer experience.
Qualifications
* Strong skills in Customer Support and Customer Service to effectively assist and communicate with clients.
* Proficiency in ensuring Customer Satisfaction and enhancing Customer Experience.
* Excellent Phone Etiquette and interpersonal skills to provide professional and courteous service.
* Ability to multitask, maintain attention to detail, and handle customer concerns with patience and efficiency.
* Previous experience in customer-facing roles is preferred but not mandatory.
* High school diploma or equivalent; additional training in customer service is an asset.