About the Company
We’re an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We’re all about providing the best experience and delivering the best tech on the best network. Telstra is the place you want to work – giving you a career that grows with you and a team powered by human connection that prioritises wellbeing and choice.
What We Offer
- Performance‑related pay
- Access to thousands of learning programmes so you can level‑up
- Global presence across 22 countries – opportunities to work where we do business
- Purchased annual leave scheme
- Additional Telstra day off
- Additional 30% off Telstra products and services
- Toolkit provided (laptop + mobile phone + plan paid for)
Role Overview
This role is part of Product & Technology – Software Engineering & IT. You will develop, maintain and enhance highly available web applications and APIs, working with cutting‑edge technologies.
Responsibilities
- Design, develop, deploy, maintain and enhance highly available web applications and APIs as part of a high‑performing software engineering team working in a large‑scale agile model
- 8+ years of experience
- Apply responsive design principles to implement and customise user interfaces and views using web development technologies
- Design, develop and apply customisations and scripts to implement recent features for end users using the best practices for Service Management on ServiceNow SaaS
- Troubleshoot issues and problems, share knowledge
- Apply knowledge of automation and integration options on ServiceNow to meet end‑user needs
- Design and build scalable microservices and REST APIs hosted on cloud platforms such as Amazon Web Services or Pivotal Cloud Foundry, exposing business capabilities for internal and external consumers
- Work to a backlog of stories and tasks prioritised by the product owner, sharing a team‑level common understanding of customer needs, product goals and design decisions
- Improve time to market by using CI/CD tools for self‑managed deployment of new software versions with zero downtime, fast recovery and very low failure rate
- Understand and update CI/CD automation build and deployment scripts to support a continuous integration and deployment process
- Diagnose, debug and analyse production incidents, performance issues, load analysis and assist in capacity modelling
- View, analyse and use real‑time application usage and performance data available on dashboards to improve customer experience, error rate, security and application performance
- Provide technical input into effort estimation, impact assessment and application requirements with respect to functional, security, integration, performance, quality and operations requirements
- Report to the team leads on progress, blockers, priority conflicts, potential issues and concerns
- Mentor junior resources by pair programming, tech talks and knowledge‑sharing sessions
Essential Skills & Qualifications
- ServiceNow (ITSM): Incident, Problem and Change Management
- ServiceNow – Integrations
- ServiceNow Administration
- ServiceNow Orchestration
- ServiceNow Implementation
- ServiceNow Component – Script includes, client scripts, scheduled jobs, business rules, UI policies, UI actions, update sets, import sets
- Degree/Diploma/Certification in Computer Science or Information Technology
Highly Desirable
- Knowledge of network technology or assurance domain
- Certifications in AWS, PCF or similar cloud platform
- Certification in ServiceNow
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
EEO Statement
We are an equal opportunity employer. As part of your application with Telstra, you may receive communications from us on (for job applications in Australia) and +1 (623) 400‑7726 (for job applications in the Philippines and India). When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application. We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and/or any reasonable adjustments needed to take part equitably during the recruitment process. We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on or via the additional contact options found at
Sustainability Commitment
We’re amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an ‘A’ rating. If you want to work for a company that cares about sustainability, we want to hear from you.
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