The Customer Experience Specialist will work with customers and prospective buyers to earn and retain their loyalty by creating relationships based on understanding customer needs, concerns, lifestyle, and preferences.
* Provide exceptional customer experience through relationship building, trust, and enthusiasm.
* Act as a resource for product knowledge and service support.
* Listen to customers, control interactions, and lead them professionally and efficiently.
* Responsible for resolving customer issues using available resources.
* Document customer inquiries and concerns.
Critical agent success factors include keeping promises, following up with customers, and meeting timelines to avoid poor customer experiences and diminished brand loyalty.
Required skills include strong verbal and written communication, detailed listening, customer service, interpersonal, and relationship-building skills. Additionally, agents must have time management, conflict resolution, and good business judgment to ensure customer satisfaction.