Overview
Do you love helping people through difficult situations? Then, don’t miss your chance to join our franchise as a restoration project manager at SERVPRO of Kempsville. You will be part of a team of quality people who focus on excellent service, fairness, and mutual respect. The restoration project manager oversees all aspects of assigned restoration projects and production crews. Responsibilities center on customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads the team to operational excellence. Training and development programs are available, which can include industry certifications.
In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened!”
Responsibilities
- Manage the customer and client experience and overall customer satisfaction tracked with online reviews
- Provide priority response to potential customers
- Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
- Negotiate customer and/or client approval of project scope and estimate
- Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
- Review job site documentation to support the services provided and ensure proper client requirements and billing process
- Maintain written communication with customers, teammates, vendors and insurance representatives
- Manage production expenses including equipment, vehicles and other material assets
- Follow and oversee secure work practices and adherence to safety and risk management guidelines at all times
- Participate in recruiting, hiring and training production teammates
Qualifications
- Effective written and oral communication with intermediate math and computer skills
- Experience in cleaning/restoration preferred
- High school diploma/GED
- Valid drivers license required
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
- Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
- Ability to sit/stand/walk for prolonged periods of time
- Ability to repetitively push/pull/lift/carry objects
- Ability to work with/around cleaning products/chemicals
- Ability to travel locally and out of state when necessary
- Ability to successfully complete a background check subject to applicable law
Pay and Employment Details
Pay Rate: Competitive salary based on experience and commission on collected accounts.
Compensation: $40,000.00 - $55,000.00 per year
Employer Information
All employees of a SERVPRO Franchise are hired by, employed by, and under the supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC. All sample forms are provided for informational purposes and may be reviewed by the Franchise’s attorney for compliance with Federal, State and Local laws.
Each SERVPRO Franchise is Independently Owned and Operated. Revised 10/20.
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📌 Restoration Project Manager
🏢 SERVPRO of Kempsville/Military Circle/Newport News
📍 Australia