Job Title
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We are seeking a highly skilled and motivated Helpdesk Technician to join our team. As a Helpdesk Technician, you will provide professional end-user support via telephone, email, and Chat. This role requires excellent customer service skills, problem-solving abilities, and a strong foundation in Personal Computer experience.
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Responsibilities
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- Provide restorative or maintenance actions to resolve end-user problems
- Responds to end-user problems based on standard procedures
- Track incidents and calls, including but not limited to, entering data into the database timely and accurately
- May be responsible for ensuring systems are configured properly
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Requirements
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To succeed in this role, you will need:
- High school diploma or equivalent required
- Browser troubleshooting
- Mobility
- 0-1 year's relevant experience
- Excellent customer service skills
- Solid foundation of Personal Computer experience
- Troubleshooting capability
- Overall knowledge of desktop productivity products
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What We Offer
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We offer a competitive salary range of $20.00 - $21.00 per hour. Additionally, we provide opportunities for growth and development in a dynamic and supportive environment.
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About Us
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Our company is a global leader in IT operations, providing efficient and effective services to midsize, large, and global enterprises. With a broad portfolio of solutions, we empower businesses to leverage information technology and drive innovation.
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