Join to apply for the Customer Support Coordinator role at Fitness PassportJoin to apply for the Customer Support Coordinator role at Fitness PassportWe're transforming corporate wellness, and we need passionate people to help us on our mission.Fitness Passport is the leading corporate health and fitness program, helping employees and their families stay active with ease.
Since 2006, we've been breaking down barriers and expanding choice, partnering with top gyms, fitness facilities, and employers across Australia and New Zealand to give members access to thousands of fitness and wellness options.Now, we're scaling fast as we evolve our digital offerings and reimagine how people experience fitness.
Join us to make an impact where it matters most and enjoy benefits that truly support your well-being.
Be part of our journey as we shape the future of corporate wellness—where innovation meets community, and well-being comes first.The RoleAs we continue to grow, we're looking for a Customer Support Coordinator to play a key role in ensuring our members have the best possible experience at every touchpoint.
Sitting within our Customer Support team, this role bridges day-to-day operations, escalations, process improvement, and cross-functional collaboration to deliver a seamless, supportive, and responsive member journey.What You'll Do:Coordinate member communications and monitor support queues to ensure timely, high-quality responsesReport on key service KPIs and share insights with the wider businessManage escalations from our Customer Service Team with professionalism and empathyReview support processes, identify opportunities for improvement, and contribute to solutionsPartner with offshore customer service teams to support training, development, and coverage during peak periodsAct as a Subject Matter Expert across our CRM tools, supporting automation and systems optimisation projectsAnalyse member enquiry trends and provide insights to inform business decisions and service improvementsAbout YouPrevious experience in customer service, member support, or a client-facing role (ideally within health & wellness)You're passionate about delivering great service and leave every interaction with a positive brand impressionYou enjoy solving problems, collaborating with others, and thinking critically about how things can be done betterStrong computer literacy, including Excel and reporting toolsConfident working with CRMs (Freshdesk, Salesforce, Zendesk or similar)Previous experience in a membership-based environment is highly desirableExposure to QA frameworks is a bonusProven ability to meet deadlines and stay organised in a fast-paced environmentA natural team player with strong communication and stakeholder management skillsWhy You'll Love Fitness PassportWe don't just talk about wellness - we live it!
Our BeneFit Passport Rewards Program and values-driven culture support your well-being inside and outside of work.
Here's what's waiting for you: Your very own Fitness Passport membership – access thousands of fitness facilities because we believe in what we offer 3 paid well-being days per year – because rest and recharge matter Hybrid & flexible work – our Sydney-based team enjoys three days a week in our new head office Generous WFH allowance to support our hybrid model?? Ongoing wellness perks – think fitness challenges, guest speakers, and more Paid parental leave to support you and your family Mental health support through Clear Head & our Employee Assistance Program Rewards & recognition – Earn Hero Points and get rewarded for your impact!
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If it's a match, our Talent Team will be in touch for a quick screening call.We can't wait to meet you!Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesWellness and Fitness ServicesReferrals increase your chances of interviewing at Fitness Passport by 2xGet notified about new Customer Coordinator jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoCustomer Care Coordinator - Sydney OR MelbourneNorth Ryde, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 5 days agoCustomer Service - Call Centre (English Speaking)Sydney, New South Wales, Australia 4 days agoNorth Ryde, New South Wales, Australia 5 days agoCustomer Service Representative - Sydney, AustraliaSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 month agoMacquarie Park, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$60.00-A$65.00 3 weeks agoCustomer Service Representative Fraud - ScamsSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 5 days agoCustomer Service Representative - ReceivablesSydney, New South Wales, Australia A$60,000.00-A$68,000.00 1 month agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoCustomer Experience Specialist - Retail (@ Koala)Sydney, New South Wales, Australia 6 days agoNorth Ryde, New South Wales, Australia 2 weeks agoSpecialist, Customer Service, Sydney, AustraliaSydney, New South Wales, Australia 2 weeks agoHorsley Park, New South Wales, Australia A$80,000.00-A$85,000.00 3 weeks agoCustomer Service Specialist - Part Time – 20 hours per weekChatswood, New South Wales, Australia 2 weeks agoSurry Hills, New South Wales, Australia 9 hours agoSydney, New South Wales, Australia 1 day agoWe're unlocking community knowledge in a new way.
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