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United Safety & Survivability Corporation (USSC)
Global Safety. Local Expertise.
About us:
United Safety & Survivability Corporation (USSC) is a global leader in advanced fire protection and safety solutions, dedicated to protecting life and property across diverse industries. With over 250 employees across Australia, we deliver innovative systems and services through our specialised brands—Lyons Airconditioning Services, Fire Protection Technologies (FPT), and QTEC Fire Services. Join a growing organisation where safety, reliability, and technical excellence are at the heart of everything we do.
The Role:
The role of the Installation Technician is pivotal in ensuring the successful implementation of the Sy-Klone product across Australia, with the exception of Western Australia. This position carries the responsibility of managing various aspects of the planning, design, and installation processes to guarantee that the product meets specified requirements and functions optimally.
Responsibilities:
* Project Ownership: Taking full ownership of projects related to Sy-Klone product implementation. This involves overseeing every phase of the project from initiation to completion.
* Strategic Planning: Developing comprehensive project and strategy plans aimed at achieving project objectives efficiently and effectively. This may involve assessing resources, timelines, and potential challenges to devise appropriate strategies.
* Project Delivery Leadership: Leading the project delivery team to ensure timely and successful execution of projects. This includes coordinating with various stakeholders, both internal and external, to align efforts towards project goals.
* Technical Expertise: Providing technical support and expertise throughout the project lifecycle. This involves understanding the technical specifications of Sy-Klone products and offering guidance to address any technical challenges that may arise during planning, design, or installation.
* Customer Support: Offering assistance and support to customers regarding Sy-Klone products. This may include answering technical queries, troubleshooting issues, and providing recommendations for product optimization.
* Quality Assurance: Ensuring that the Sy-Klone product functions according to specifications and meets quality standards. This involves conducting thorough testing and inspection procedures to identify and rectify any deviations from the desired performance.
* Continuous Improvement: Identifying opportunities for improvement in processes, methodologies, and product features. This includes gathering feedback from stakeholders and incorporating lessons learned into future projects to enhance overall efficiency and effectiveness.
Duties:
* Lead the creation, review, and submittal of technical support documentation and updates, assist in customer training on system applications, and develop and implement enhancements and revisions to meet client needs.
* Manage projects and tasks with required reporting, research and update recommendations for product and system improvements, oversee system design in collaboration with the drafting team, and provide consultation on planning, including schedules and labor requirements.
* Lead field operations for installation and troubleshooting, align with the sales team, act as the lead engineer for product delivery and solution support, coordinate with the Sy-Klone project team and supporting branches, and take ownership of service request coordination.
* Participate in marketing events and engage in internal training activities.
Qualifications:
* A graduate degree or relevant experience in engineering or technology (Desirable)
* Commercial or heavy machine HVAC experience
* Exceptional time management
* Exceptional verbal and written communication skills
* Experience in report preparation and presentation
* High level of IT literacy, and proficiency using MS Access and MS Project.
Ready to take the next step? We'd love to hear from you. Please click 'Apply' and submit your resume and a brief cover letter telling us why this role excites you and how your experience aligns.If you need any adjustments or support to apply, just let us know — we're here to help
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What can I earn as an Installation Technician
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