Overview
Wesley Mission Queensland Limited is a not-for-profit community service provider offering community support, mental health and disability services, aged and palliative care, and retirement living across Queensland. We strive to be a welcoming, caring and inclusive community that celebrates diversity and supports employees of all backgrounds and faiths. We are committed to living our values of Innovation, Hope, Integrity, Compassion, Justice, Empowerment and Respect.
About the role: The Care Worker Coordinator provides supervision, development and operational support of Care Workers delivering Community Aged Care services to clients. This role ensures services are person-centered, high-quality, aligned with WMQ policies and procedures and Aged Care Quality Standards, and operationally efficient through workforce planning, scheduling support, and compliance monitoring. The position also supports workforce engagement and client satisfaction and acts as a key liaison between frontline care workers and operational teams to address workforce challenges while supporting business growth and compliance.
Key responsibilities
* Provide direct supervision to Care Workers, ensuring workforce capability, compliance, and performance.
* Conduct regular check-ins, provide feedback, run team meetings, and conduct quarterly performance reviews.
* Monitor Care Worker availability, leave, and rostering impacts to ensure service continuity.
* Lead staff engagement initiatives to enhance job satisfaction and retention.
* Collaborate with rostering and scheduling teams to optimise workforce availability.
* Ensure Care Workers deliver services that maximise client independence and dignity.
* Address client feedback, complaints, and escalations, implementing improvements.
About you
* Three to five years of experience in leading, managing, or coordinating teams in aged care or community services.
* Demonstrated knowledge of Support at Home service delivery models, compliance and workforce planning.
* Strong interpersonal, leadership, and conflict-resolution skills.
* Certificate IV (or higher) in Community Services, Management, or related field.
* Previous experience in staff recruitment, workforce rostering or operational planning.
What makes a difference for us
* Proof of Vaccination Status as required by Legislation, Health Directives or WMQ Limited Policy throughout employment and prior to commencement.
* Relevant probity checks required by legislation and WMQ Limited policy.
* Current Driver's Licence and willingness to drive in the course of work.
Why Join Us
We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. We offer opportunities for career advancement and support, and a supportive work environment.
We offer our team members:
* Support from our Employee Wellbeing Program – recognised as an Advanced Mental Health First Aid Skilled Workplace.
* Salary packaging benefits to increase take-home pay.
* Discounts on private health insurance, gym memberships and travel.
WMQ Limited's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity, and we encourage applications from Aboriginal and Torres Strait Islander Peoples.
Please note: You will be asked for evidence of your COVID-19 vaccination status as part of your application process as required by Legislation, Health Directives or WMQ Limited Policy.
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