At IAG, we're ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.
We have an exciting opportunity for a
Professional Indemnity Consultant – Specialised Claims
to join IAG. In this role, you will take ownership of a complex portfolio of Professional Indemnity claims, managing them end-to-end with precision and professionalism. These matters often involve high-value exposures, intricate technical considerations, and litigation, requiring strong analytical skills and sound judgement. You will apply advanced legal and policy knowledge to assess liability, coverage, and quantum, while maintaining financial discipline and ensuring timely progression of claims and delivering exceptional outcomes for our customers. Success in this role demands the ability to develop and execute defensible strategies, provide clear instructions to external legal partners, and communicate complex issues effectively to stakeholders. You will thrive in a collaborative environment, contributing to consistent practices and knowledge sharing within a specialised team committed to excellence.
This is a permanent full-time role based in Naarm (Melbourne), Meanjin (Brisbane), Tarndanya (Adelaide) or Gadigal Country (Darling Park 2, Sydney).
What You'll Do
* Manage Professional Indemnity claims from notification through to resolution, including litigated and high value matters.
* Provide clear and timely instructions to external legal partners to support defensible strategies.
* Communicate technical and legal issues clearly to customers and stakeholders.
* Set and review reserves within your delegation, applying sound financial and risk discipline.
* Build effective working relationships with intermediaries, legal partners and internal colleagues.
* Contribute to consistent approaches, knowledge sharing and collaborative problem solving within the team.
* Escalate matters appropriately when they fall outside delegated authority.
What You'll Bring
* Experience handling Professional Indemnity claims, including management of litigation and negotiated settlements, alternatively, transferable skills from claims' management in other liability insurance classes (e.g., Public Liability, Product Liability) or a strong foundation in law, commercial litigation, and dispute resolution.
* A Law degree and legal experience in dispute resolution, or prior experience as a liability insurance professional, is highly regarded.
* Strong analytical and critical thinking skills, with the ability to interpret complex information and make sound decisions.
* A keen interest in developing expertise in Professional Indemnity insurance.
* Ability to direct and work constructively with external lawyers.
* Clear written and verbal communication that supports confident decision making.
* Strong judgement when working with complex or evolving information.
* Effective stakeholder and relationship management skills.
* A collaborative working style that supports consistency across the team.
* Ability to manage administrative requirements and maintain organised file management.
What We Offer
* Boosted superannuation with 13% as standard.
* 20 days annual leave + 5 days MyLeave (extra leave for what's important to you).
* Work from home and many more flexibility options with myFlex.
* Up to 50% off personal insurance, including home and motor insurance.
* Partner discounts on private health insurance, tech & appliances, and many more.
* Industry-leading 20 weeks paid parental leave.
* Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
* employment type eligibility criteria apply
Applications close: Monday 26 January :59PM AEDT
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.