Job Title: Application Support Manager
Job Description
We are seeking a highly skilled and experienced Application Support Manager to lead our Level 1 support team in Melbourne. This is an exceptional opportunity for a talented professional to take on a leadership role and make a significant impact on our organization's success.
Key Responsibilities
* Lead and manage a high-performing Level 1 support team
* Develop and implement effective processes and procedures to ensure seamless customer experiences
* Collaborate with cross-functional teams to identify and resolve technical issues
* Mentor and coach team members to achieve their full potential
Requirements
To be successful in this role, you will need:
* Strong experience in managing customer support teams
* Solid understanding of ITIL principles
* Excellent communication and interpersonal skills
* Ability to analyze complex problems and develop creative solutions
What We Offer
In return for your expertise and dedication, we offer:
* A collaborative and dynamic work environment
* Ongoing training and development opportunities
* Competitive salary and benefits package
* Opportunities for career advancement and growth