Job Title:
Senior Sales Team Lead
About the Role:
The Estee Lauder Companies Inc. is seeking a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
Candidates should have proven leadership, coaching and business management skills gained in a fast-paced retail environment.
This is an exceptional opportunity for you to be the Chief Executive Officer of your own store.
As a Counter Manager, you will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high-performing team.
You will work with a culture that values diversity of thought and people, offering progressive career opportunities, outstanding training and development, and a competitive remuneration package.
Responsibilities:
* Effective verbal and written communication skills
* Excellent interpersonal skills
* Quality customer service skills
* Results-oriented, with high drive to meet objectives and standards
* Pursue goals beyond what is required or expected of them
* Sense others' development needs and bolster their abilities
* Anticipate, recognize, and meet customers' needs
* Handle difficult and tense customer service situations with diplomacy and tact
* Guide the performance of others while holding them accountable
* Cultivate and maintain extensive informal networks
* Model team qualities like respect, helpfulness, and cooperation
* High attention to detail and organisational skills
* The ability to work autonomously and contribute to the team
* Proactive and positive approach to work and tasks
* Confidentiality, tact, and discretion when dealing with people
Qualifications/Knowledge:
* Retail sales experience
* Team leadership
* Experience dependent on business/store size
* Experience in strategic planning and execution
* Ability to develop financial plans and manage resources
* Working knowledge of a computerised system including email, Microsoft Excel