Job Opportunity: Service Experience Designer
This role offers the chance to shape customer experiences at scale, working on complex, multi-channel services that support real-world outcomes.
* Create and maintain journey maps, personas, service blueprints and experience artefacts that communicate and improve service delivery.
* Conduct and synthesise user and stakeholder research to uncover insights and identify opportunities across digital and non-digital touchpoints.
* Facilitate co-design workshops with internal teams, customers, and partners to generate and test ideas that improve experience outcomes.
* Prototype service concepts and validate improvements through testing at various levels of fidelity.
* Collaborate across UX, customer insights, digital delivery, and operational teams to bring design concepts through to execution.
* Help evolve experience design standards and support design maturity across the organisation.
You will be part of a high-impact design team driving meaningful change across service delivery. The ideal candidate will have 5+ years of experience in service or experience design roles within customer-focused or complex service environments.
Key Requirements
* Deep capability in service mapping, prototyping, customer research, and systems thinking.
* Strong facilitation and storytelling skills, with the ability to engage diverse stakeholder groups and influence outcomes.
* Proficiency with Miro, Figma, Adobe XD or similar design and collaboration tools.
* Solid understanding of agile and iterative delivery environments.
This role is ideal for a service designer who thrives in complex ecosystems and wants to deliver lasting, user-centred improvements.