Customer Service Manager — Sharp & Carter • Adelaide
My client, a leading player in the packaging industry, is seeking an experienced and dynamic Customer Service Manager to join their team. This is an opportunity for a proactive leader who thrives on operational excellence, team development, and delivering exceptional customer experiences.
Responsibilities
* Lead and mentor a high-performing customer service and administration team.
* Enhance operational systems, processes, and policies using Lean principles.
* Collaborate with production and other teams to ensure on-time delivery.
* Manage financial processes, including accounts payable and receivable, with robust controls.
* Drive initiatives to improve service quality, employee engagement, and operational performance.
* Support workplace safety and compliance.
What You Bring
* Minimum of four years' experience in a similar managerial role, ideally within a manufacturing environment.
* Proven success in leading teams and managing complex operations.
* Strong communication and interpersonal skills, with a collaborative leadership style.
* Demonstrated ability to implement process improvements and drive operational excellence.
* Excellent computer skills, including Microsoft Office and AX Dynamics.
* High ethical standards, discretion, and a commitment to fostering an inclusive, positive workplace culture.
Why This Role Is Exciting
* Lead a motivated team in a fast-paced, people-first environment.
* Take ownership of meaningful projects and operational initiatives.
* Shape customer service strategies that directly impact business success.
* Be part of a culture that values continuous improvement, innovation, and professional growth.
If you are a results-oriented leader who thrives on operational challenges, loves coaching teams, and takes pride in delivering outstanding customer service, my client wants to hear from you.
Apply Today to join a company where your leadership, ideas, and dedication will make a real impact.
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