Receptionist / Service Coordinator
Barclays Appliance Service Centre – Ballarat East VIC
Full Time | Monday – Friday | 8:30am – 5:30pm
(Part-time may be considered for the right candidate)
Barclays Appliance Service Centre is a well-established and highly regarded appliance repair business servicing Ballarat and surrounding areas. Due to continued growth, we are looking for a friendly, organised and reliable Receptionist / Service Coordinator to join our team.
This role is ideal for someone who enjoys customer service, organisation and working in a fast-paced service environment.
About the Role
As the first point of contact for our customers, you will play an important role in keeping our daily operations running smoothly. The role involves a mix of customer service, scheduling and administrative duties supporting our technicians and customers.
Key Responsibilities
* Answering incoming phone calls and assisting customers with enquiries
* Booking and scheduling appliance repair jobs
* Managing customer emails and service requests
* Preparing invoices and quotes
* Ordering parts and stock when required
* Using ServiceM8, Xero and supplier/aftermarket portals
* Supporting technicians with job coordination
* General administration and office duties
* Light office housekeeping
Skills & Experience
* Previous reception, administration or customer service experience
* Strong communication and organisational skills
* Ability to multitask and manage competing priorities
* Confident using computers and office systems
* Experience with ServiceM8, Xero or job management software is highly regarded
* A positive attitude and willingness to learn
What We Offer
* Full-time stable role with a respected local Ballarat business
* Supportive team environment
* Variety in your day with both customer service and admin work
* Opportunity to grow with a long-standing service business
Location: Fussell Street, Ballarat East VIC
Hours: Monday – Friday, 8:30am – 5:30pm (1 hour lunch break)
If you are organised, reliable and enjoy helping customers, we would love to hear from you.
Apply now via SEEK with your resume and a brief cover letter.