The **Australian owned EGR group** is a market innovator and leader in manufacturing **since 1973**. Our business is **well established domestically and internationally** in North America, Asia and Europe with wholly owned operations, employing 1000 people worldwide.
EGR's innovative product development has made our automotive accessory products such as bull bars, side steps, canopies, tonneaus, RollTracs, and body kits.
**About The Position**:
We currently have an exciting opportunity for a passionate, intuitive and energetic professional to join our team as an Service Desk Officer. This position is in an established team, presenting a fantastic opportunity for someone with a passion for IT, problem-solving and customer service to increase their skill set and advance their career with a large organization.
**Duties**
- Service Desk first-line support, answering incoming calls, logging tickets, performing first-level triage.
- Deliver first-line support of printers and peripherals within the business.
- Support the IT Manager with administrative duties as required.
**Skills & Experience**
- Tertiary qualification/Bachelors Degree in IT.
- Experience in an IT Service Desk Environment highly regarded.
- Experience in troubleshooting highly regarded.
- Positive, can-do attitude with a strong interest in developing IT skills.
- Excellent Problem solving and analytical thinking skills.
- Strong written and verbal communication skills
- Sound knowledge in Microsoft Office Suite/Office 365.
**Culture**
At EGR, we are always seeking innovative and forward-thinking individuals to join us on our journey. Our culture is unique; it's nimble, results-driven and dynamic. We are undergoing significant change in our IT strategy and systems and are looking for someone who is flexible and adaptable and thrives on change in a high performance environment.
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Salisbury, QLD 4107: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Advanced Diploma / Associate Degree (preferred)
**Experience**:
- Service Desk Environment: 1 year (preferred)
- Software troubleshooting: 1 year (preferred)
- Microsoft Office: 1 year (preferred)
Work Authorisation:
- Australia (required)
Work Location: In person