Key Responsibilities:
1. Operations Management:
* Assist the General Manager in overseeing day-to-day restaurant operations to ensure efficient and smooth operations.
* Ensure all food products meet Sbarro's quality standards, from preparation to presentation.
* Enforce operational standards and procedures, ensuring adherence to company policies and local regulations.
* Monitor food safety, sanitation, and cleanliness standards to ensure a safe and clean environment for both guests and staff.
* Assist in handling opening and closing procedures, including cash handling, equipment checks, and restaurant security.
2. Team Leadership & Staff Management:
* Supervise, train, and develop restaurant staff to ensure they are performing their jobs effectively and efficiently.
* Assist with recruiting, onboarding, and retaining high-performing team members.
* Delegate tasks effectively to team members, ensuring workloads are balanced and operational needs are met.
* Conduct regular performance reviews and provide constructive feedback to employees to help them improve and grow.
* Foster a positive, team-oriented atmosphere that encourages collaboration and excellent customer service.
3. Customer Service Excellence:
* Ensure that customers have a positive dining experience by maintaining high standards of service, food quality, and cleanliness.
* Resolve customer complaints and concerns in a professional, friendly, and efficient manner, ensuring customer satisfaction.
* Lead by example in customer interactions, demonstrating excellent communication and problem-solving skills.
4. Financial Management & Cost Control:
* Assist in managing restaurant finances, including tracking sales, controlling costs, and managing inventory.
* Help to maintain profitability by adhering to budget guidelines and minimizing waste, theft, and errors.
* Manage labor costs effectively by ensuring proper staffing levels in accordance with sales forecasts and labor budgets.
* Assist with payroll processing and labor scheduling.
5. Inventory & Supply Management:
* Assist in managing food, beverage, and supply inventory to ensure adequate stock levels and minimize shortages.
* Help place inventory orders and monitor deliveries to ensure that supplies are received on time and stored properly.
* Track inventory usage and waste to maintain accurate inventory records.
6. Health & Safety Compliance:
* Ensure compliance with all health, safety, and sanitation regulations, including food handling and employee safety procedures.
* Conduct regular safety checks and maintain a safe work environment for all team members.
* Ensure that all kitchen equipment is in working order and report any maintenance issues promptly.
7. Marketing & Community Engagement:
* Support the General Manager in executing local marketing strategies and promotions to drive traffic and sales.
* Assist in community engagement initiatives and building relationships with local businesses and customers.
* Help promote Del Taco's brand and ensure the restaurant maintains a positive reputation in the community.
Skills & Qualifications:
* Education: High school diploma or equivalent (required); college degree in business, hospitality management, or related field is a plus.
* Experience: At least 2-3 years of experience in a supervisory or management role within the food service industry.
* Leadership: Strong leadership skills with the ability to motivate, train, and develop staff.
* Customer Service: Excellent customer service skills and the ability to manage customer complaints in a professional and timely manner.
* Financial Acumen: Experience in managing budgets, controlling costs, and maximizing profitability.
* Organization: Ability to multitask and stay organized in a fast-paced environment.
* Communication: Strong communication skills, both verbal and written, with the ability to work effectively with customers and team members.
* Problem-Solving: Ability to make quick decisions and solve problems effectively under pressure.
Physical Demands:
* Ability to stand and walk for extended periods during shifts.
* Ability to lift and carry up to 50 pounds.
* Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
* Ability to work flexible hours, including nights, weekends, and holidays.
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