Job Description
The Business Solutions Analyst plays a pivotal role in optimizing processes across Operations and Sales, driving end-to-end improvements to deliver better and more efficient customer experiences that scale alongside our growth. This role requires effective communication and collaboration with the broader business to identify opportunities, prioritize work, and drive successful implementation.
* Identify and deliver improvements to existing processes across the business, delivering better and more efficient customer and partner experiences.
* Design and implement new processes across the customer lifecycle that will scale alongside our rapid growth.
* Facilitate requirement workshops with key stakeholders to gain and detail the requirements; recommend direction to the business based on the cost/benefits trade-offs.
* When required, take responsibility for rapidly resolving operational issues and incidents.
* Work closely with our product and engineering teams to improve automation across the business, ensuring operational team processes are factored into new product development.
Required Skills and Qualifications
* 3+ years of work experience across operations, business analyst or product-related roles, in a high-performance and data-driven work culture.
* Outstanding quantitative and analytical skills, coupled with sound judgement.
* An understanding of basic relational database concepts, including data types, key constraints, and cardinality.
* Ability to translate between business needs and actionable requirements/conditional statements.
* Experience working autonomously while managing multiple projects.
* Creative problem-solving skills and a strong understanding of (and opinions about) what makes a great customer experience.
* Excellent interpersonal and communication skills; ability to build rapport.
* Ideally, experience with process mapping and process documentation.
* Ideally, strong technical skills and acumen, and experience with CRM platforms, reporting environments and low code/no code tools e.g. Zoho CRM, Salesforce, Hubspot, Zapier, Mulesoft, Workato, Amazon Connect, Genesys, Twilio, Databricks etc.
Benefits
Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It's a place where everyone can