About Carriageworks
Carriageworks is one of Australia's most renowned contemporary multi‐arts organisations, supporting artists and producers to develop and present major new works in performance, visual arts and related art forms.
Values
* Respect Each Other: Everyone is welcome. Everyone's voice is important. We learn from each other by listening with empathy and care.
* Share The Journey: Support others to be their best. We act with integrity and trust. We are collectively responsible.
* Be Adventurous: Embrace creativity. We search for courageous ideas and new opportunities.
* Take A Long View: Respect country, prioritise sustainability and nurture new ways of thinking out of old. We lay foundations for generations to come.
Opportunity
The Front of House Coordinator plays a key role in bringing our events to life by keeping our FOH team running smoothly behind the scenes. You'll take manager instructions and turn them into accurate, up-to-date rosters, coordinate casual staff across a busy and exciting events calendar, and ensure everyone delivers a welcoming visitor experience.
You'll also manage day‐to‐day organisation, support FOH communications, log incidents, aid basic reporting, maintain system accuracy, and uphold WHS and accessibility standards.
Key Responsibilities / Day to Day
* Enter and update FOH rosters in the scheduling system based on instructions from the Customer Service Manager.
* Maintain accurate records of staff availability, shifts, and attendance.
* Support FOH staff communications and deliver briefings.
* Assist with onboarding and basic training of casual FOH staff.
* Respond to operational issues during events and raise escalation as required.
* Support accurate data entry of incidents and customer feedback into systems.
* Assist with WHS compliance, emergency procedures, and safe event delivery.
* Support accessible service delivery and raise accessibility issues when required.
Preferred Criteria
* Experience in front of house, hospitality, venue operations, or live events.
* Strong customer service skills and commitment to positive audience experience.
* High attention to detail and accuracy in administrative tasks.
* Ability to work confidently with rostering or scheduling systems.
* Strong communication skills and ability to work with casual and internal teams.
* Calm, organised, and able to manage competing priorities in a live event environment.
* Basic systems experience (e.g., Tessitura or similar platforms) desirable.
* Understanding of WHS and accessibility principles in public venues.
Requirements
* Current First Aid Certificate (or willingness to obtain).
* Current Working with Children Check (or willingness to obtain).
Benefits
Carriageworks offers a dynamic contemporary arts venue environment, contributing to world‐class events and a vibrant creative community.
Application closing date: Tuesday 12th May
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