Job description
Agency Department of Health Work unit Outpatients Specialist Clinic
Job title Administration Officer Designation Administrative Officer 3
Job type Full time Duration Ongoing
Salary $68,776 - $73,898 Location Darwin
Position number 37776 RTF 344193 Closing 29/03/2026
Contact officer Dee Devine on 08 8922 8145 or
About the agency http://www.health.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=344193
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF
YOUR TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures
plans, go to the OCPE website.
Primary objective
Applies knowledge, skills, attributes and abilities with administrative processes in professional relationships with individuals,
families, groups and communities.
Context statement
Works as part of the outpatient’s team to provide appointment management services for specialist clinics located at Royal
Darwin Hospital, Palmerston Regional Hospital and Palmerston Health Precinct.
Key duties and responsibilities
1. Provide effective and efficient customer-focused service through the provision of information to the public regarding
specialist outpatient clinic appointments and services.
2. Appropriately and professional answer and direct all incoming correspondence (telephone and email) made to the
outpatient department.
3. Record arrival and discharge details of outpatient department patients and direct them to the appropriate locations.
4. Register and update demographic and financial classifications in accordance with the requirements of cross border
charging and the National Health Data Dictionary.
5. Participate in hospital wide quality improvement programs, self-evaluation and performance management reviews.
6. Participate in data collection activities to monitor department performance.
7. Follow defined service quality standards, work health and safety policies and procedures relating to the work being
undertaken in order to ensure high quality, safe services and workplaces.
Selection criteria
Essential
1. Well-developed knowledge, skills, and experience in administrative processes.
2. Well-developed oral and written communication and interpersonal skills.
3. Demonstrated high level customer service skills which include the ability to deal politely and calmly with members of the
public in person, on the phone or by email.
4. Proven ability to organise and prioritise work; to complete tasks and meet deadlines with a high degree of accuracy in a
high-pressure environment.
5. Experience in using computer data management and software applications.
6. Self-motivation and initiative with the ability to work to a high professional standard with minimal supervision within a
multidisciplinary team.
7. Demonstrated experience of effectively working with people from diverse cultures.
Desirable
1. Medical terminology certificate.
2. Certificate II in business administration.
Further information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance
notice and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant
criminal history. For immunisation requirements - Category A (direct contact with blood or body substances) or Category B
(indirect contact with blood or body substances), check with contact person for requirements.