Join a respected Federal Government department that plays a key role in shaping Australia’s financial wellbeing.
We are hiring a Customer Service Specialist to deliver inbound voice services on behalf of a high‑visibility Federal Government Agency. This is a 100% work‑from‑home role, offering the chance to start fresh in 2025 on our global platform.
Key Role Details
- Hourly rate of $26.70 + Super + Incentives
- Operational Hours: National Service Delivery 7:00am – 7:00pm (AEST), Monday – Friday – on rotating roster
- Full‑time only
- Location: Work‑from‑Home – every minute you’re working, you’re earning!
- Initial equipment collection required; successful applicants must be able to collect IT equipment from Adelaide, Brisbane, Melbourne, Parramatta, and Perth
Who are you?
- Must be an Australian Citizen and at least 18 years of age
- Must have minimum 50 Mbps download and 20 Mbps upload for home office
- Passionate about customer service
- Eager to work towards goals and targets
- Confident and capable in using computers and systems
- Existing experience within a contact centre environment – highly desirable!
- Exceptional communication and interpersonal skills
What’s in it for you?
- Rotating roster – No weekend work!
- A diverse and inclusive work environment
- Comprehensive paid training to get you up to speed
- Development and career progression opportunities
- Structured support system to help you thrive in a work‑from‑home environment
- Concentrix calendar of engagement events
Application Process
- Applicants must pass a police check and other pre‑employment checks, including a government clearance check*.
Concentrix is an equal chance employer. Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.
Location: AUS Work‑at‑Home, New South Wales
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