Overview
Are you looking for a rewarding career that allows you to combine your professional skills and passion for delivering excellent customer service to people? Our Administration Team provides outstanding customer care to patients and their families. We're looking for an enthusiastic and motivated individual to work on a full‐time basis alongside our established team of Administration staff in supporting the hospital's Admissions and Wards. This is a great role for an experienced and patient‐care focused individual.
Responsibilities
* Organise appointments and prepare admission paperwork.
* Conduct follow‐up requests and make reminder calls for visits.
* Maintain accurate and effective record‐management systems, including preparation of medical records.
* Perform Health Fund Checks (as required).
* Manage the collection of excesses/co payments.
* Coordinate with staff from other departments.
* Complete other clerical tasks such as data entry.
* Greet all patients and families.
* Answer and redirect calls.
* Handle enquiries with a friendly and professional manner.
* Manage clerical and administrative responsibilities such as Private Practice billing.
* Maintain accurate and timely patient information data collection and processing of medical records.
* Demonstrate experience in administrative tasks with a customer‐focused approach.
* Prove flexibility and reliability.
* Exhibit excellent interpersonal and professional communication and liaison skills.
* Show demonstrated written communication skills.
* Apply initiative and the ability to problem‐solve.
* Display highly developed organisational skills with the ability to prioritise tasks and meet deadlines in a fast‐paced setting.
* Pay strong attention to detail.
* Demonstrate the ability to work within a team structure in a multi‐disciplinary setting, treating everyone with courtesy and respect, and responding positively to requests for assistance.
* Use patient information and record systems with a commitment to patient confidentiality.
* Have solid computer skills and a willingness to learn and use patient‐management systems and databases.
Preferred skills
* WebPas hospital system experience.
* Medical secretary experience.
J-18808-Ljbffr
#J-18808-Ljbffr