Macedon Ranges, VIC
Full-time | Monday–Friday | 8:30am–4:30pm
Excellent Salary - Located in Macedon Ranges
This Is Not a Corporate Role — And That's the Point
We're a family-owned business that's been operating in the Macedon Ranges for over 50 years. We've grown steadily over the years, but we've never lost what matters: quality work, great customer service, and a genuinely supportive team .
People enjoy working here because:
* The team is small, friendly and hands-on
* Everyone pulls their weight and supports each other
* Customers are treated properly — not rushed, not oversold
* Quality always comes before shortcuts
We're now looking for an Office Manager — someone who enjoys being the hub of the business and takes pride in keeping things organised, professional and running smoothly.
About the Role
This is a key role in the business and often the first impression customers have of us.
You'll be responsible for front-of-house reception, sales support and office administration — supporting customers, helping the sales process flow smoothly, and keeping the day-to-day office operations on track.
If you like variety, responsibility and being valued for what you bring, you'll enjoy this role.
What You'll Be Doing
Reception & Customer Experience
* Answer and direct incoming phone calls and emails
* Greet clients and visitors warmly and professionally
* Respond to general enquiries about products, timelines and processes
* Deliver consistently high customer service
* Assist the sales team with customer enquiries and follow-ups
* Prepare and send quotes, proposals and basic documentation
* Enter and maintain customer details in CRM or internal systems
* Schedule appointments, site visits and meetings
* Support customers through the early stages of the sales process
* Collate job paperwork and documentation
Office Management & Administration
* Manage daily office operations and administration
* Maintain digital and physical filing systems
* Order office supplies and manage stock levels
* Process invoices, purchase orders and basic accounts support
* Assist with compliance paperwork and job documentation
* Coordinate communication between office staff, builders and contractors
General Support
* Assist management with ad-hoc tasks and reporting
* Maintain a tidy, organised and professional office environment
* Be an advocate for professionalism and quality across the business
What We're Looking For
* Strong communication and customer service skills
* Confident phone manner and professional presentation
* Comfortable dealing with customers face-to-face
* Excellent organisation and time management skills
* Ability to multitask and work independently
* Basic computer skills (Microsoft Office, email, spreadsheets)
* Previous experience in administration, reception or sales support
* Exposure to CRM systems, quoting software or accounting platforms
This Role Is Ideal For Someone Who:
* Enjoys being busy and wearing multiple hats
* Takes pride in quality work and customer experience
* Likes working in a small, supportive team
* Wants stability and long-term opportunity
* Values professionalism, trust and doing things properly
How To Apply
This role requires an excellent phone mannerism - so Stand Out from the crowd and CALL ME. Jo Collier PH: *** - I am available 7 days per week 7.30am to 7.30pm
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