Accounts Recovery Specialist – Contract (2 hours per day)
Accounts Recovery Specialist – Contract (2 hours per day)
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Hours: 2 hours per day (ideally between 10 am and 3 pm, Monday to Friday)
About SHE-com
SHE-com is the world's fastest growing community for female e-commerce brand owners. We are on a mission to empower women to launch, grow, and scale their online brands with confidence, clarity, and a lot of fun along the way. We simplify the complexities of online business with practical strategies, expert coaching, and a vibrant, supportive community.
About the Role
We are looking for a proactive and friendly Accounts Recovery Specialist to join our team and support our community by helping members navigate failed payment issues. You will play a key role in maintaining positive relationships, supporting members through their payment challenges, and ensuring they continue to thrive in our programs. You will work closely under the guidance of our Product Lead to align with SHE-com's goals and strategies.
As an Accounts Recovery Specialist, you will:
• Monitor and manage all failed payments within the first 30 days, using HubSpot to stay on top of every detail
• Make regular outbound phone calls to members to help them resolve payment issues quickly and positively
• Handle difficult conversations with empathy and professionalism, balancing kindness with firmness to reach positive outcomes
• Guide clients through payment problem-solving with compassion and confidence
• Accurately document all call outcomes and next steps in HubSpot
• Escalate any genuine hardship cases to your manager as per our process
• Collaborate with our programs teams to ensure seamless transitions and member support
• Track and report on key performance indicators like recovery rates, call volumes, and resolution times
• Offer suggestions and feedback to improve the payment recovery process
• Participate in ongoing training to stay up to date with best practices and SHE-com's approach
About You
• Passionate about supporting women in business and genuinely care about their success
• Confident and warm on the phone, with experience handling high call volumes
• Skilled at having hard conversations with empathy, understanding, and firmness, always aiming for a positive outcome
• Organised and detail-oriented, with strong problem-solving skills
• Analytical, able to review account histories and recommend solutions
• Skilled at creating positive outcomes for both clients and the business
• Adaptable and open to new technologies and process improvements
• Experienced in phone-based customer service, credit control, or accounts
• Familiar with subscription-based business models (preferred)
Why Join Us
• Be part of an inspiring team of women who are passionate about changing lives
• Work in a flexible, remote-first environment with a schedule that fits your lifestyle
• Access to SHE-com's programs and resources for your own growth
• Make a meaningful impact in the lives of hundreds of women entrepreneurs
Application
If you are driven by the opportunity to empower female entrepreneurs and have a proven track record in account management, we would love to hear from you. Please email your resume and a covering explanation of your suitability and interest in this role to with the subject line "Your new Accounts Recovery Specialist".
SHE-com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level
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Professional Training and Coaching
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