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We are seeking a talented individual to join our Strategic Initiatives team at Mercer, a Marsh business, as a Operational Partnerships Manager working in our Adelaide, Melbourne or Sydney office. This is a hybrid role that has a requirement of working at least three days a week in the office.
Operational Partnerships Manager
We Will Count On You To
Collaborate closely with the Global Service Delivery (GSD) team to ensure service delivery aligns with contracted SLAs and quality standards, monitoring performance and driving continuous improvement.Oversee GSD performance operational controls and risk management in partnership with the First Line Risk team, ensuring compliance with regulatory requirements and internal policies.Foster strong stakeholder engagement across Administration Operations and GSD teams, promoting a One Team approach and effective operational interactions with external suppliers, including vendor risk assessment, invoice reconciliation, and ensuring service delivery meets contractual contract review and vendor negotiations, ensuring all agreements comply with Marsh policies and support operational and governance standards.
What You Need To Have
Tertiary education in a business-related field (preferred).Proven experience in operational oversight and vendor/partnership management.Strong knowledge of contract management and service delivery against SLAs.Excellent analytical, problem-solving, and project management skills.Demonstrated ability to design and assess operational controls and manage risks.Exceptional communication, negotiation, and stakeholder management skills.Ability to work proactively in a fast-changing, ambiguous environment.
What Makes You Stand Out
Experience influencing behaviour and driving outcomes through facilitation skills to lead discussions and achieve consensus.Previous experience working within financial services or wealth management with Marsh vendor management policies and global sourcing procurement processes.
Why Join Our Team
We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
About Marsh
Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one \"anchor day\" per week on which their full team will be together in person.