Exclusive Escapes is the largest provider of holiday accommodation in Southwest, WA. Based in beautiful Dunsborough, with properties from Busselton to Margaret River. Our aim is to provide the highest possible service for our guests and owners, delivering unforgettable stays.
Our business is experiencing an exciting growth phase and we are seeking to fill the role of Guest Services Agent immediately to add to our growing team. In this role you will champion our guest's experience and take great pride in selling not only our wonderful homes but the Southwest as the amazing holiday destination it is.
Workplace Summary:
* Full-time hours available
* Family orientated workplace
* Great team culture
* Amazing work location and new premises
* Ready to welcome you
Are you a people person who loves problem-solving and creating great experiences for guests? In this role, you'll be the first point of contact for enquiries, helping guests choose the right property, assisting current guests during their stay, and coordinating with our wider operations team.
If you enjoy variety in your day, have strong communication skills, and are confident with computers and systems, this could be your future fit.
What you'll be doing
Guest communication & bookings
* Be the first point of contact for incoming phone calls
* Assist potential guests with property information, quotes, and securing bookings
* Support existing guests with any questions or issues during their stay
* Respond to email enquiries promptly and professionally
* Direct calls and emails to the correct team as required
Liaising with internal teams
* Work alongside our maintenance and cleaning teams in the field to assist guests
* Communicate with property owners to enter bookings and relay important information
Systems & admin
* Use our booking system software to manage reservations
* Work confidently with Microsoft Outlook and other software tools
* Maintain accurate records and clear communication across systems
What we're looking for
* Warm, clear, and professional communication skills
* Strong customer service experience
* A passion for hospitality, tourism and the Southwest is highly regarded
* A problem-solver who can stay calm under pressure
* High level of computer literacy
* Ability to multitask and manage competing priorities
* Someone who enjoys working with people and being part of a supportive team
Why you'll love working with us
* A positive and collaborative team culture
* Be an ambassador for the amazing region we live in
* Opportunities to develop your skills across guest services and operations
* The chance to be part of an established, growing business with opportunities to grow with it
If you're friendly, motivated, and ready to make a difference in a guest-facing role, we'd love to hear from you
Apply now with your resume and a brief cover letter.
Applicants must live within the Busselton, Dunsborough and Margaret River Region. You must be able to provide a current police clearance and have a drivers license.
If this sounds like you, please hit apply now.