Full time 5AM to 2PM PH Time Key Responsibilities Gather, analyse, and document business requirements for ICT projects, ensuring solutions are practical and cost-effective.
Translate stakeholder needs into clear user stories, process maps, and functional documents, working closely with the Data and Systems Architect.
Support testing and iteration cycles by ensuring requirements are traceable, accurate, and aligned with project goals and cost minimisation strategies.
Assist with keeping project documentation, governance updates, and system knowledge bases up to date so always has a clear and reliable source of truth.
Provide project coordination support, including tracking progress and updating project registers as needed.
Act as backup to the ICT Project Manager during periods of leave, ensuring continuity of communications and project oversight.
Collaborate with the ICT Project Manager, Data Systems Architect, and other stakeholders to ensure successful delivery of ICT initiatives.
Skills Experience: Excellent written and verbal communication skills are required.
Strong stakeholder engagement and relationship-building skills.
Strong analytical and documentation skills with keen attention to detail.
Experience in requirements gathering, writing user stories, or process mapping.
Experience with web and/or app development is preferable.
Experience with Salesforce and integration is required.
Experience with NetSuite and integration is preferable.
Familiarity with collaboration and project tools such as Confluence, Google Workspace, MS Excel (online), and Slack.
Ability to manage multiple tasks effectively in a volunteer-driven, fast-moving environment.
Ability to lead multiple teams and oversee and report accordingly.
Prioritises understanding current system landscape to support end-to-end business processes Personal Attributes: Reliable and adaptable, able to step into different tasks when needed.
Accountable and transparent with task status and goal achievement.
Proactive, detail-oriented, and solution-focused with a strong problem-solving mindset.
Collaborative team player who works well with staff, interns, and volunteers.
Skilled at working remotely with major stakeholders based in Sydney and the Philippines, maintaining clear and effective communication across time zones.
Curious and eager to learn, with a growth mindset suited to dynamic environment.