Overview
Company: Pullman Cairns International. Our service spirit is to bring people together with a shared purpose. We hire for personality and train for skill, helping you grow and learn so that work brings purpose to your life. We believe in shaping a positive and inclusive future for all and value collective progress.
Location and features: Our hotel is centrally located in Cairns City, with 324 rooms, 18 versatile meeting spaces, Coco’s Kitchen and Bar, and in-room dining services.
Job Description
Delivering a 5-star experience every step of the way. We are seeking a dynamic and experienced Duty Manager to join our Front Office team. This pivotal leadership role is suited for a hospitality professional ready to take the next step in their career. You will be the face of the hotel during your shift, ensuring smooth operations and memorable guest experiences.
Responsibilities
- Lead and inspire the Front Office team to maintain high service standards and a welcoming guest experience.
- Provide hands-on training and ongoing support to ensure team members thrive in their roles.
- Respond to guest inquiries, concerns, and feedback with professionalism and a focus on timely, effective resolution.
- Encourage clear communication and teamwork across all departments to ensure smooth operations.
- Champion a culture of safety, wellbeing, and alignment with Accor’s values.
- Assist with the recruitment, onboarding, and continued development of Front Office staff.
Qualifications
- Previous front office supervisory or Duty Manager experience in a hotel or resort environment, with a passion for hospitality and guest service.
- Strong interpersonal skills, with the ability to build rapport and connect effortlessly with guests and team members.
- Clear and confident communicator, adept at resolving issues, negotiating outcomes, and fostering positive relationships.
- Knowledge of Opera Cloud PMS (highly regarded).
- Flexible and adaptable, with a proactive approach to problem-solving in a dynamic, fast-paced setting.
- Willingness to work a rotating roster, including evenings, weekends, and public holidays.
Additional Information
- Why work for Accor? Accor is one of the largest global hospitality businesses, with over 5400 hotels across 110+ countries; career development opportunities are endless.
- Benefits Your Way: immediate access to global accommodation and F&B; discounts; LearnYourWay with a modern training platform offering a database of free, industry-focused training.
- Recognition of service anniversaries and Accor Tenure Milestones.
- Our Commitment to Diversity & Inclusion: We are an inclusive employer and offer reasonable adjustments to support you. If you require an adjustment during the recruitment process, please let us know.
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