OverviewAt Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together.
We encourage people with diverse backgrounds to apply for this role.Join Komatsu's dedicated team as a Customer Support Representative - Parts Interpreter.
In this dynamic role, you will provide assistance to both internal and external customers with all queries related to parts sales, orders, and deliveries, ensuring Komatsu's Customer Support Charter (CSC) is met.Role Located: FairfieldRemuneration: $75,000 – $80,000Rotating start times: between 7:30am and 11:30amWhat You'll Be DoingBe the first point of contact for our customers — in person, over the phone, or via email.Process parts quotes & orders, keeping customers informed of order status.Manage critical orders and backorders, sourcing solutions quickly and professionally.Provide support for internal departments as needed.Adhere to all company policies, procedures & customer support standards.Interpret & source parts from local & OEM vendors.Provide alternate options where practical to support customer needs.Demonstrate a positive, customer-first mindset and a can-do attitude.Strong hands-on computer literacy & mechanical aptitude.A commitment to safety — for yourself, your team, and the environment.Previous experience in parts interpreting or a mechanical trade background is a bonus.What We OfferOEM Machine Specific Training: Komatsu provides this training if you don't feel you have the full skillset.Family Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family-friendly advantages.Financial: Income protection insurance provided through our company superannuation fund.Career: Recognition, awards, flexibility, further education studies and internal career development.Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.About KomatsuKomatsu is an industry-leading manufacturer and supplier of equipment, technologies and services for the construction, forklift, mining, industrial and forestry markets.
For over a century, Komatsu equipment and services have been used by companies worldwide to develop modern infrastructure, extract fundamental minerals, maintain forests and create technology and consumer products.
The company's global service and distributor networks support customer operations, tapping into the power of data and technology to enhance safety and productivity while optimising performance.
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📌 Customer Support Representative
🏢 Komatsu
📍 New South Wales