AV Meeting, Production Webcast and Studio SupportJoin to apply for the AV Meeting, Production Webcast and Studio Support role at PwC Australia12 months max term contractMelbourne - Onsite/ Full time - Senior AssociateOur Tech Hub team enables our company’s businesses to achieve their technology-driven goals. We deliver a range of services from supporting the company through to building or adopting new technology, protecting against risks, and delivering valuable data insights that transform our capabilities. Our team is expanding, and we’re looking for an IT Technician to manage and maintain IT infrastructure, including devices, audiovisual equipment, meeting rooms, printers, peripherals, and workstations.Utilize your expertise in network protocols and hardware. With new challenges, you’ll have support and opportunities to grow. We work remotely, so strong communication skills and teamwork are essential. You’ll be responsible for maintaining and troubleshooting computer systems, networks, and software in a human-led, tech-enabled workplace.Daily, you’ll provide technical support to end users, ensuring issues are resolved efficiently. In our Tech Hub team, you’ll also:Support and maintain IT infrastructure, including audiovisual, communication, and meeting room solutions.Provide technical support and training to end-users.Perform system updates, backups, and health checks.Assist in implementing new technologies and systems.Document technical issues and follow ITSM standards.Ensure support processes align with firm data policies.Critical Skills, Knowledge, And ExperienceExperience troubleshooting hardware and software issues.Familiarity with IT service management tools.Basic understanding of cybersecurity principles.Technical expertise to advise others.Ability to solve complex problems with guidance and judgment.Experience supervising junior team members (if applicable).Ability to plan and manage responsibilities independently.Ability to contribute to large projects and lead small improvements.The role will also involveOn-site support with face-to-face engagement with end users.Support for Microsoft Teams Rooms, Cisco VC technology, and AV troubleshooting.Ownership of webcasting and broadcasting software, including studio delivery.Managing studio equipment like cameras, microphones, lighting, and related software.Experience in live production environments, filming, and sound.Video and podcast creation, editing, and distribution.Skills in video editing software such as Adobe Premiere Pro, Final Cut Pro, or DaVinci Resolve.Collaborating with stakeholders to plan event elements and resource management.Key Personal AttributesCuriosity and eagerness to learn.Collaborative mindset, respectful of diverse teams.Constructive challenge and continuous improvement focus.Commitment to ethical principles and organizational values.Attention to detail and high-quality work.Patience, empathy, and customer focus.Willingness to learn industry trends.Respectful and assertive communication.It’s time to advance your career. We offer:Learning and growth opportunities via our internal Academy, Udemy, and Coursera.Mentorship and networking.Overseas secondments and flexible work options.Growth and rewards.We’re committed to inclusivity. If you need adjustments during the application process, please let us know.Mel Taclay is the Recruitment Manager. Due to high application volumes, we appreciate your patience.
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