The Position:
- Provide a friendly and engaging welcoming experience and Customer service, meeting all client expectations and acting as the face of our customer brand.
- Represent ISS as a professional, responsive and committed partner to the success and continuous improvement of the contract.
- Understand the safety cultures: E.g.: Maintain a Zero Harm Culture / Hazard identification / Near Miss and Incident Reporting / Client-specific safety systems and requirements.
- Proactive and predictive service delivery and excellence
- Ensure meeting rooms are reset and stocked and resolve any equipment issues promptly
- Maintain the assigned commercial site/floors as the corporate showcase to all visitors
- Ensure all relevant process documents, procedures and listings are accurate and up to date.
- Follow end-to-end journey in relation to cleaning and reactive maintenance work orders raised.
- Support, promote and drive engagement to client events and activations.
- Support and nurture the online community, delivering experiences that are network-based, accessible and inclusive.
- Ensure all relevant mailboxes are monitored and managed.
- Site Tour facilitation and attention to details
- Consider sustainability and cost savings in all decision-making
Our Benefits:
- Competitive remuneration package on offer!
- Company laptop and mobile provided
- Join an inclusive workplace that values diversity and promotes equal opportunities for all employees
- At ISS we prioritise employee and workplace safety.
We strive to continually maintain a secure working environment for all of our employees
- We value and support your growth and development.
Ongoing training provided via our internal Learning Management System
- Internal promotions and opportunities within our global organisation
- Access to staff discounts with a variety of companies including insurance and childcare
- Work-life balance
Minimum Criteria:
- Strong experience in hospitality or customer service role with outstanding track record of delivering exceptional customer experiences
- Demonstrated ability managing stakeholder relationships
- Excellent multi-tasking skills
- Excellent personal presentation, with well-developed verbal & written communication skills
- Professional C-suite engagement skills
- Proficient in Microsoft Office suite
- Sound time management skills, self-motivated, organised, and have the ability to work unsupervised
- Solution focused team player
- Able to provide a clear police check dated in the last 3 months and other compliance requirements
Required Skill Profession
Baggage Porters, Bellhops, And Concierges
📌 Workplace Concierge
🏢 Iss
📍 Melbourne