Over 2,200 of the world's leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.Join our global team, securing application connectivity, anywhere.We are the leader in hybrid, multi-cloud cybersecurity for secure application connectivity in a hybrid world.
Our AI-driven platform provides visibility, real-time threat detection, and compliance automation for enterprise customers.
With strong market traction, year on year ARR growth and profitable, we are entering a high-growth phase as we go deeper into cloud and looking for a proven sales leader to scale revenue and expand our go-to-market reach globally.We are hiring a Customer Success Manager to join our Sales team.CSMs are strategic and technical advisors who help our enterprise customers adopt, optimize, and expand their use of AlgoSec's solutions.
As a CSM, you'll own post-sales success, driving adoption, value realization, and customer satisfaction while partnering closely with Sales, Technical Services, Product, and Engineering.
You'll combine relationship management with a robust grasp of IT security infrastructure to guide customers through successful adoption and expansion.Reporting to: VP, Global Customer SuccessLocation: Sydney/Melbourne, Australia (Home office)Direct employmentResponsibilitiesDrive Customer Adoption: Identify adoption gaps, build tailored success plans, and align product use cases to value realization.Monitor Adoption Health: Track adoption across your portfolio and create quarterly improvement plans.Support Renewals: Partner with the renewals team to connect adoption health with renewal outcomes.
Flag churn risks early and lead mitigation efforts.Identify Expansion Opportunities: Collaborate with internal teams and sales to uncover and quantify growth potential.Be a Trusted Advisor: Build solid relationships with key stakeholders and guide customers with best practices and strategic insights.Lead Customer Engagements: Host Executive Business Reviews (EBRs) and maintain proactive, high-value touchpoints.Document Value: Capture use cases, success stories, and lessons learned to enrich our Customer Success knowledge base.Advocate Internally: Represent the customer's voice and ensure their needs are championed across the organization.Qualifications5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration.Proven experience managing strategic and enterprise-level customers with measurable success.Strong understanding of network security, governance, audit, risk, and compliance practices.Customer-first mindset, highly proactive, and comfortable with client-facing engagements (calls/visits).
Excellent consulting, project management, and data-driven decision-making skills.Solid knowledge of security tech (firewalls, IDS/IPS, SDN, compliance) and APIs (Java, REST).
Familiarity with infrastructure, cloud (public/private/hybrid), and networking (LAN/WAN).
Resilient and adaptable in dynamic, fast-paced environments.Executive presence and ability to manage high-stakes conversations and escalations.Willingness to travel up to 50% of the timeAdvantagesExperience with Salesforce.com and Gainsight.Technical depth in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius.AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, inclusive setting that is a pleasure to work in, and where there is an unbiased acceptance of others.
AlgoSec believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance.Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision.We're not listing any further location-based postings in this description.Note: This page reflects the role as described at the time of posting and does not guarantee future updates.
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📌 Customer Success Manager
🏢 AlgoSec
📍 Darwin