Be the friendly first contact in our stone showroom while keeping the sales pipeline humming. You’ll qualify leads, follow up quotes, support customers in person and over the phone, and keep our CRM tidy and up to date.
Responsibilities
Qualify recent enquiries from phone, email, website and socials
Book appointments and site measures; assign to the right salesperson
Follow up on quotes, samples and orders to keep jobs moving
Serve customers in the showroom (greet, guide, answer product questions)
Build rapport with homeowners, designers and builders
Prepare samples & paperwork; arrange couriers/pickups
Create basic quotes from templates; check pricing and details
Keep the showroom presentation-ready (displays, price lists, brochures)
Update the CRM with accurate notes, next steps and statuses
Coordinate deliveries/installs with operations and keep customers informed
Requirements
1–3 years’ customer service / admin / showroom experience
Confident on the phone and clear in writing
Strong organisation and attention to detail; loves a checklist
Comfortable with CRMs (Hub Spot/Pipedrive or similar) + Google Workspace
Calm, solutions-focused and proactive with follow-ups
Available on Saturdays (rostered)
Nice to have: Experience in interiors, tiles, stone or building materials.
About the Company
Premium, design-led product and beautifully presented showroom
Supportive team with training on stone products and care
Clear processes, growth pathways and meaningful customer impact
We are an equal opportunities employer and welcome applications from all qualified candidates.
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📌 Customer Service & Admin
🏢 Splendour In Stone
📍 Melbourne