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Customer service consultant

Darwin
Rentokil Initial
Customer Services agent
Posted: 18 June
Offer description

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Rentokil Initial has an exciting opportunity for an organised Sales & Service Administrator working with our Kununurra Pest and Fire services, The ideal candidate will need a high level of communication, sales and well-developed administrative skills to assist the team based in Darwin on a full-time basis.

The key responsibility of this position is to provide full administrative support including:

* First point of customer contact for general pest and fires service enquiries - via phone and website
* Compilation and generation of regular reports and invoicing
* Providing support to all clients in regional and remote locations
* Ensure tasks are processed in an accurate and timely manner
* Responsible for keeping inventory of internal and external office supplies replenished
* Sales and Quotes for Service provided
* Drawing up contracts for services offered
* Processing purchase orders
* Scheduling and booking technician jobs for smooth client service
* Planning and scheduling Remote and regional service runs across WA and the NT
* Processing enquiries efficiently and pro-actively resolving client issues
* Supporting the Services team and Operations Team to achieve targets and deliverables

The ideal candidate will possess:

* Valid Australian working rights and residing in Australia (essential)
* Previous administrative or scheduling experience (essential)
* Availability to work full-time (essential)
* You will posses high level problem solving and a think on your feet mentality
* Strong communication and Customer Service skills (written and verbal)
* Adhere to business procedures
* Ability to effectively communicate with all levels of the business and clientele
* Ability to work independently and within a team environment
* Tech-savvy with the ability to navigate across multiple databases
* High attention to detail and excellent organisational skills
* Ability to maintain confidentiality
* Ability to work under pressure and multi-task
* Complaint handling and conflict resolution skills

If you are a team player with strong administration skills and are looking to make the move to a global organization with plenty of scope for growth and contribution to a multi-faceted organization APPLY TODAY

ABOUT THE COMPANY

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

Employee Testimonials:

"There are so many things I love about my job. I love being on the road, my own little van that I get to zoom around in, and the relationships and connections I get to build."
Angela Smith - Technician

“All of my managers have been really encouraging. They have seen things in me that I didn’t see in myself.” “The best thing about working for Rentokil Initial is the teamwork.” “At Rentokil Initial, our motto is that we are all in this together.”
Amanda Haans - Local Service & Sales Manager

“Being in the Rentokil Initial Team, it feels like a family.”
Thanh Nguyen- Technician

“I got to the point in my life where I was looking for something different. Since joining Rentokil, I’ve been provided with so many qualifications and opportunities for advancement.”
Jim Evans - Senior Technician


Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions: What is your expected annual salary? How many years' experience do you have in an administration role? Which of the following statements best describes your right to work in Australia Do you have experience in sales and scheduling services Are you looking to be based in Darwin, Northern Territory or Kununurra, Western Australia?

You have probably heard the RENTOKIL name in association with Pest Control, BUT did you know that Rentokil is in fact much bigger than just pest control and is part of the worldwide Rentokil Initial Group, the international business services company paramount in providing hygiene, safety and security solutions.

In Australia, Rentokil Initial offer top quality, value for money, clever business services in:

- washroom hygiene;

- professional pest control;

- easy to use, DIY pest control products for Australian households, rural and industrial markets.

You have probably heard the RENTOKIL name in association with Pest Control, BUT did you know that Rentokil is in fact much bigger than just pest control and is part of the worldwide Rentokil Initial Group, the international business services company paramount in providing hygiene, safety and security solutions.

In Australia, Rentokil Initial offer top quality, value for money, clever business services in:

- washroom hygiene;

- professional pest control;

- easy to use, DIY pest control products for Australian households, rural and industrial markets.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.


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