This organisation plays a critical role in delivering essential services to Australians both domestically and globally. Operating within a highly secure and complex technology environment, they are known for investing in modern systems, maintaining high service standards, and supporting meaningful, mission‐driven work.
You'll be joining a collaborative IT division that partners closely with multiple agencies and stakeholders, working across a diverse and evolving technology landscape.
The Opportunity
This is a strong opportunity for a Help Desk / IT Support professional to step into a high‐impact environment supporting nationally significant systems. You'll gain exposure to enterprise‐scale infrastructure, work alongside experienced technical teams, and build your capability in a structured, service‐driven environment. With long‐term contract extensions available and meaningful work tied to real‐world outcomes, this role offers both stability and career progression.
The Role
As a Help Desk Support Officer, you will provide frontline technical support, ensure smooth operation of critical systems and deliver high‐quality service to internal and external stakeholders. You'll be responsible for resolving incidents, supporting system users, and contributing to ongoing improvements in service delivery and support processes.
Key Responsibilities
* Resolve ICT incidents at first point of contact where possible
* Provide technical support across systems and infrastructure
* Deliver clear advice and guidance to system users
* Analyse and respond to user issues with accuracy and urgency
* Maintain high service standards aligned to SLAs
* Contribute to continuous improvement of support processes
* Support system deployments and maintenance activities
* Collaborate with technical teams and stakeholders
The Ideal Person
You are a motivated IT support professional who thrives in fast‐paced, service‐focused environments.
* Experience in Help Desk / IT Support roles
* Strong problem‐solving and incident resolution skills
* Ability to manage high workloads with attention to detail
* Excellent communication and stakeholder engagement skills
* A customer‐first mindset with strong professionalism
* Exposure to ITIL or similar frameworks (highly regarded)
* Relevant IT qualifications (Certificate IV or similar preferred)
Due to the nature of the organisation, Australian Citizenship and a Negative Vetting 1 security clearance is required.
Salary / Rate
* $75/hr - $100/hr inclusive Super
HorizonOne is committed to building a diverse and inclusive workforce and we encourage applications from people of all cultures, capabilities and backgrounds.
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