Job Overview
Seeking a skilled professional to provide technical support and training for customers utilizing advanced positioning and machine control technologies.
Key Responsibilities:
* Diagnose and resolve complex technical issues across products.
* Deliver high-quality training to customers through various methods, including onsite, in-office, and remote sessions.
* Effectively manage and document support cases within the enterprise system with clarity and timeliness.
* Recommend customer workflows and training based on product usage, ensuring optimal results.
* Conduct setup, maintenance, and diagnostics for products.
* Provide hands-on training and operational guidance to customers.
* Complete work order documentation through the Field Service App.
* Actively recommend product upgrades or replacements as necessary.
* Support company events and initiatives when required.