A career at our company is more than just a job. We believe in being good people and helping others whenever we can. This includes our customers, communities, and colleagues. Our team supports each other to be the best version of themselves, physically and mentally, so they can provide outstanding care for our customers.
**The Heart of the Role**
This is not a conventional retail store opportunity. You'll be surrounded by supportive colleagues who give you the trust and time to interact with customers to deliver health solutions and claim resolutions that are meaningful to them.
Based in our Modbury store and working towards customer growth activities, you will be responsible for:
* Providing individual recommendations of the most suitable health and wellbeing products based on customer needs, showcasing the value and benefits of these products for easy decision making.
* Working within the wider community to develop business and community-based relationships that promote our brand and products and the acquisition of new members.
* Assisting existing customers in their day-to-day transactions, ensuring they understand the full value of their health insurance product, providing solutions to identified concerns or needs, and educating members on all available benefits.
**Key Responsibilities**
- Provide expert advice on health and wellbeing products to customers, helping them make informed decisions about their health.
- Develop strong relationships with customers, understanding their needs and providing tailored solutions to meet those needs.
- Work closely with colleagues to achieve sales targets and grow the customer base.
**Requirements**
To succeed in this role, you will need:
* Excellent communication and interpersonal skills.
* A passion for delivering exceptional customer service.
* The ability to work effectively as part of a team.
* Strong problem-solving and analytical skills.
**What You'll Enjoy**
We reward our people and celebrate their success. From developing careers to looking after our people's health, wellbeing, and futures, we provide a supportive environment that helps our employees thrive.
**Training and Support**
We believe in giving you room to grow. At our company, you get the best of both worlds - support when you need it and plenty of space for personal development.
Dedicated managers will support you to excel in your role. You'll have access to classroom training, e-Learning, and on-the-floor product knowledge training, as well as to our state-of-the-art knowledge base.
**Equal Opportunities Employer**
We are committed to ensuring equality in recruitment, development, retention, and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation, or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.