Join to apply for the Customer Service Officer role at Design Build2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer role at Design BuildGet AI-powered advice on this job and more exclusive features.We’re currently partnering with a well-regarded Project Home Builder who is seeking an experienced Customer Service Officer to join their friendly and supportive team.As a key point of contact for clients, you'll be responsible for guiding them through the entire building journey — from pre-construction all the way through to handover and warranty services.Key ResponsibilitiesServe as the main liaison between clients and internal departments (drafting, estimating, construction)Manage updates and timelines throughout the pre-construction phaseTrack and follow up on documentation, approvals, and selectionsCoordinate with Site Supervisors to ensure smooth progression to construction and handoverHandle post-construction customer care and warranty queries efficientlyMaintain accurate client records and job files in the CRMResolve issues with professionalism and empathyAbout You:3 - 5 years experience in a customer service role or similar within residential construction (ideally project homes)Strong knowledge of the building lifecycle, particularly pre-constructionExcellent communication and organisational skillsA team player with a customer-first attitudeWhat’s on Offer:Join a respected home builder with a strong pipeline of workSupportive, down-to-earth leadership and team cultureCareer progression opportunitiesCompetitive salary packageFor any questions relating to this role or other opportunities with D&B and our clients please contact Rebecca Rollison at nswcorporate@designandbuild.com.au or click apply. Your application will be treated as strictly confidential.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesConstructionReferrals increase your chances of interviewing at Design Build by 2xSign in to set job alerts for “Customer Service Officer” roles.Sydney, New South Wales, Australia 2 weeks agoQantasLink Customer Service Officer - SydneyNorth Rocks, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 hours agoCustomer Service Representative - Sydney, AustraliaSydney, New South Wales, Australia 2 hours agoCustomer Service and Logistics SpecialistNorth Sydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 4 days agoCustomer Service Representative - ReceivablesSydney, New South Wales, Australia A$60,000.00-A$68,000.00 2 months agoHomebush, New South Wales, Australia A$30.00-A$40.00 2 weeks agoContact Centre Lead, Knowledge and SupportSydney, New South Wales, Australia 3 days agoChatswood, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 3 weeks agoNorth Sydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 3 weeks agoCustomer Service Specialist - Dispute OperationsSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 hour agoCustomer Service Representative - Entry LevelSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia A$60,000.00-A$75,000.00 2 weeks agoSydney, New South Wales, Australia 1 month agoQueens Park, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoCustomer Service Representative | SydneySydney, New South Wales, Australia 5 days agoWetherill Park, New South Wales, Australia 1 week agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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