Regional Service Manager 3/19/26 Parkhurst, Queensland, AUS, 4702 35207 Onsite Position
Job Overview
At Komatsu, service isn't just support — it's a strategic differentiator. We're looking for our next Regional Service Manager to lead our Queensland service operation, driving exceptional customer outcomes while building a high‐performing, safety‐first team.
This is a customer‐facing leadership role with real influence. You'll be responsible for 26 service engineers across the region and play a critical role in shaping and executing our customer service strategy in QLD.
You'll be the key connection point between our customers, our field service teams and the broader business — ensuring a consistent "one face to the customer" experience while balancing operational excellence, commercial outcomes and long‐term partnerships.
The Role
* Lead and inspire a large, geographically dispersed service team, including Service Engineers and support staff operating in 24/7 site environments
* Act as the senior escalation point for complex customer, product and operational matters
* Own the service relationship with customers across QLD, building trust, credibility and long‐term value
* Drive the customer service strategy, aligning service delivery with customer expectations, contracts and commercial goals
* Manage service operations end‐to‐end — breakdowns, repairs, planned maintenance, machine deliveries and after‐hours support
* Control costs, manage budgets and review sales, margin and expense reports, applying strong business acumen to decision‐making
* Prepare and present professional service quotations and proposals
* Lead continuous improvement initiatives that lift safety, efficiency, quality and customer satisfaction
* Champion safety, wellbeing and compliance in everything you and your team do
What Success Looks Like.
* Customers experience a consistent, proactive and professional service partnership
* Your team is engaged, safe, supported and accountable
* Service delivery is efficient, profitable and continuously improving
* You're recognised as a trusted leader who can align people, process and performance
What You'll Bring
* Proven experience in a senior service, operations or customer leadership role, ideally within heavy equipment, mining, manufacturing or industrial environments
* Strong commercial and financial acumen — comfortable reviewing budgets, forecasts, margins and performance data
* A sound understanding of equipment and service operations, with the ability to translate technical capability into customer value
* Experience managing large field‐based teams and influencing outcomes without being on site every day
* Confidence engaging with senior customer stakeholders, including navigating difficult conversations with clarity and professionalism
* A solution‐focused mindset — you see problems as opportunities to improve how things are done
* Ability to balance operational detail with strategic thinking
* Tertiary qualifications in Business, Sales or a related field (desirable)
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